Client Success Manager

Client Success Manager

The Compliance Services Organization didn't exist. We built it.

MP1 Solutions pioneered the Compliance Services Organization (CSO) — a new category of operating partner built to replace the fragmented vendor model that has defined compliance programs for decades. Built on the foundation of Med Pro Disposal, the nation's largest privately-held medical waste company serving 35,000+ providers across 48 states over the past 15 years, MP1 Solutions extends that operational infrastructure, vendor network, and customer trust into a category we're actively building — and leading.

We're doing it with a technology-forward approach, actively developing the AI infrastructure that will make this model smarter, faster, and more scalable as we grow.

What we do:

We operate as the single compliance partner for non-acute healthcare facilities — consolidating every obligation into one coordinated program, assigning one dedicated account manager as the point of accountability, and actively managing the underlying vendor ecosystem through continuous evaluation, negotiation, and optimization on the practice's behalf.

Why it matters:
Regulated facilities across the country are managing compliance the same fragmented way they always have. We're changing that — and we're looking for people who want to help build what comes next.

Our technology:
We're actively building the AI infrastructure that sits behind this model — automating compliance tracking, surfacing risks before they become problems, and creating a system that gets smarter with every client we add. If you want to build at the intersection of compliance and technology, you're in the right place.

Our impact:
Our clients never have to worry about something falling through the cracks — obligations are coordinated, tracked, and documented in one place. We audit costs, eliminate overcharges, and deliver proof of compliance that always keeps practices inspection ready. Every client has one dedicated account manager who owns their program end to end. And unlike a traditional vendor relationship, our model is designed to get better over time — continuously re-evaluated, optimized, and improved with every client we serve.

Position Overview

The Client Success Manager (CSM) owns the end-to-end management of a portfolio of healthcare clients, delivering proactive, high-touch service that drives satisfaction, retention, and growth. This role ensures a strong foundation during the first 90 days through onboarding validation—confirming service accuracy, billing alignment, and key contacts—while setting clear expectations for the client journey.

As the primary client advocate, the CSM anticipates needs, resolves issues promptly, and collaborates cross-functionally to ensure seamless service delivery. By building trusted relationships and leveraging client feedback and performance insights, the CSM enhances client experience, improves CSAT, and identifies opportunities to expand value.

• Oversee the relationship and day-to-day management of the organization's top 1000 clients, ensuring each receives high-touch, personalized service.
• Proactively advanced service tasks and projects to anticipate client needs and exceed expectations.
• Monitor and resolve all client service issues, guaranteeing no concern remain unresolved or unaddressed for extended periods.
• Foster client retention by regularly engaging with decision-makers, understanding their needs, and offering solutions that enhance value.
• Track and improve Client Satisfaction (CSAT) metrics by soliciting feedback, analyzing trends, and executing improvement initiatives.
• Serve as the dedicated Med Pro liaison for existing service needs
• Respond promptly and accurately to client questions and requests, providing clear, actionable information.
• Collaborate cross-functionally with relevant teams (e.g., Operations, Product, Compliance) to deliver seamless service experience.
• Provide regular status updates and service review reports to clients and internal stakeholders.
• Identify and recommend service and process enhancements based on client feedback, market insights, and service trends.
• Customer setup…