Customer Service Rep

Job Title

Shipper Account Representative

This Shipper Account Representative is the primary contact for their shippers and carriers and is responsible for maintaining, strengthening, and building the portfolio by proactively handling day-to-day operations.

• Establishes and maintains great working relationships with assigned business accounts, serving as the carrier contact
• Focuses on operational quality, problem resolution, systemic improvement, productivity, and customer response/satisfaction
• Troubleshoots issues, analyzes root cause, suggests and implements solutions
• Conducts scheduled conference calls when needed with clients and carriers to review invoice financial statuses and status of any current projects
• Monitors daily deliverables
• Documents all issues/projects and follows through to timely, accurate resolution
• Completes special projects and process improvements for specific shipper in portfolio
• Accomplishes multiple projects simultaneously
• Advances account efficiency through process/exception analysis and implementation of improvements
• Gains in-depth product knowledge on customer-facing proprietary software/technology and trains external customers on processes, tools, and applications
• Understands functionality of all departments and interfaces with them for systems/application support

High school diploma or equivalent. Typically four to five years of relevant experience.

• Strong verbal, written, interpersonal, and communication skills
• Positive, proactive attitude mandatory
• Ability and desire to thrive in a high-pressure environment
• Initiative and strong work ethic, self-motivated, self-starter
• Ability to tolerate stress in work environment
• Detail oriented with strong planning, prioritization, and organizational skills
• Ability to prioritize and multi-task
• Strong software/technical support skills
• Proficient in MS Office (Excel, Access, Word & Power Point)
• Understanding of logistics and/or freight payments

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity…