Acholi Interpreter

Job Title

Acholi Interpreter – Phone Interpreter (Independent Contractor)

Work at Home, United States

Phone Interpreter – Independent Contractor

$0.80 - $0.95 per minute

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• An inclusive and diverse work environment

This is an independent contractor position and therefore not eligible for employee benefits.

The Acholi Telephone Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Acholi and English speakers across a wide range of industries, including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly, concisely, and recognizes sensitive cultural differences while maintaining professionalism and courtesy at all times.

Respond promptly to interpreting sessions and conduct interpretation in a friendly and professional manner.

Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.

Speak clearly in both languages with proper pronunciation, enunciation and polite expressions.

Maintain a professional demeanor throughout the interpreting sessions.

Remain calm during interpreting sessions, even when primary speakers are incoherent or upset, especially in emergency situations such as 911 calls.

Maintain punctuality and availability during work hours.

Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without the client’s permission.

Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.

Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Some calls may be highly emotional and/or stressful. The interpreter may need to remain on a call for extended periods without breaks due to the nature of the call or may, at times, experience high call volumes. The interpreter must provide service within company standards in this dynamic environment.

• Fluency in Acholi and English, including cultural dynamics.
• Ability to assess regional and accent differences to aid communication with the LEP.
• Excellent listening, retention, and note‑taking skills for high accuracy.
• Ability to concentrate, remain detached, neutral, and objective during sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Educational or work experience in language‑related fields such as teaching, language assessment, translation, or interpretation (preferred).
• At least 18 years of age; legally authorized to work in the United States.
• High school diploma or equivalent. Reading and writing in the requested languages is highly preferred.
• Must be able to adapt to technology enhancements and meet client demands.
• No current employment with a Language Line Solutions client or affiliated business.
• Post‑offer background check and/or drug screen may be required based on location.

• Dedicated personal device for business purposes (desktop, laptop, tablet, or smartphone).
• Operating systems:
  Windows, macOS, or Chrome
  
  OS (desktop/laptop); iPadOS or Android (tablet); iOS or Android (smartphone).
• Excluded brands:
  Kaspersky products, Huawei hardware.
• High‑speed internet with at least 5
  
  Mbps download, 3
  
  Mbps upload,