Field Service Technician; Neptune - Naperville, IL

Field Service Technician (Neptune) - Naperville, IL

What You Will Do

As a Field Service Technician supporting NEPTUNE, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers.
• Documenting service results to maintain accurate quality records.

The environment and culture for this role is fast‑paced and you’ll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with customers and sales representatives. Through your time as a Field Service Technician, the foundation is laid to follow multiple career paths including engineering, project management, and leadership. You should love solving problems, be willing to spend most weekdays traveling, and have strong documentation skills.

Who We Want

• Self‑directed initiators who take ownership of work and drive productivity.
• Collaborative partners who build and leverage cross‑functional relationships.
• Analytical problem solvers who identify root causes and recommend solutions.
• Goal‑oriented professionals focused on customer requirements.
• Meticulous documenters who maintain detailed reports, metrics, and proposals.

Knowledge & Skill Requirements

• Willing to work overtime and overnight as required.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast‑paced, often stressful environment.
• Highly organized and able to prioritize tasks.
• Attention to detail and logical presentation of ideas.
• Experience with sensitive customer interactions and an understanding of customer relations.
• Self‑motivated, self‑reliant with little supervision.
• Outstanding driving record; valid driver’s license.
• Near visual acuity (corrected) and required physical abilities (lifting up to 75 lbs, standing/walking for extended periods).
• Professional appearance, work ethic, and attitude required by Stryker and its customers.
• Proficient with Microsoft Office and ability to interpret service bulletins, user manuals, and other technical documents.
• Excellent teamwork, coordination and collaboration skills.

Qualifications / Work Experience

• Minimum of 3 years technical service or equivalent experience (preferred).
• Experience in biomedical equipment maintenance, repair, and installation (preferred).
• Proficiency with Microsoft Office and adaptability to learn company software.
• Ability to explain and generate detailed guidelines and procedures.
• Adherence to HIPAA and other patient confidentiality policies.
• Valid driver’s license with a good driving record.
• Potential vaccination requirements based on customer access.

Education / Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What You Will Get

• Company vehicle
• Medical, dental, vision, and prescription drug insurance
• Tuition reimbursement
• Matching 401(k) with discretionary contribution opportunity
• Paid vacation/sick time
• Basic life, AD&D, and supplemental life insurance
• Short‑term and long‑term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan
• $30.82 - $42.63 per hour plus bonus eligibility and benefits. Pay is based on skills and experience.

Pay rate will not be below any applicable local minimum wage rates.

Health benefits include medical and prescription drug insurance, dental, vision, critical illness, accident, hospital indemnity, personalized healthcare support, wellbeing program, and tobacco cessation program. Financial benefits include HSA, FSAs, 401(k) plan, ESPP, basic life and AD&D, and short‑term disability insurance.

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Vaccination requirements may apply for roles that require customer account access.