Implementations Manager

Implementations Manager

The Implementations Manager is a member of the Client Services organization, which is comprised of the Sales, Client Delivery, Account Executive, and Relationship Management teams. The Implementations Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform, managing implementation projects for existing clients, managing special projects, and leading configuration and launch tasks. This individual acts as a Client Delivery implementations manager, escalation point and technical collaborator for the entire organization to ensure all are receiving the necessary information to complete projects accurately and on time.

Responsible for coordinating and actively participating in meetings, communicating clearly, and creating and managing associated project plans while providing a high level of internal and external customer service.

• Manage complex client implementations and projects
• Act as a Subject-Matter Expert (SME) on products and services
• Document and improve the department's project delivery standards
• Proactive and regular outreach with the Client Delivery Implementations Managers and Implementations Analyst teams
• Obtain and share key insights with clients and internal teams
• Collaborate with internal teams and resources to improve processes, documentation, and eliminate errors

• Bachelor's degree or equivalent in relevant work experience
• Minimum 3 years project management, preferably within payments
• Minimum 2 years leading or managing corporate initiatives
• Minimum 1 year card processing, issuing and/or loyalty/rewards
• Practical application of Excel, Word, PowerPoint, Outlook, Gmail, Google Sheets, Google Docs

• Experience in Financial services, card payments and/or issuing, or rewards and loyalty
• Experience in Implementations and/or project management
• Shown success in effectively driving and delivering projects
• Familiarity with Jira and Confluence for project tracking and documentation
• Experience with Salesforce or other CRM systems
• Ability to represent technical delivery tasks to non-technical and/or business resources

• Reliable execution and articulation in documentation, presentation, and proactive outreach.
• Application of project management methodologies to oversee and coordinate multiple projects simultaneously.
• Ability to manage shifting priorities, juggle numerous demands, and apply effective planning and scheduling skills in a fast-paced environment.
• Strong capacity for critical thinking to analyze project requirements, anticipate potential roadblocks, and develop effective solutions.
• Ability and desire to become subject-matter expert for company's products and services.
• Strict adherence to detail and strong organizational skills
• Highly collaborative partner capable of engaging and coordinating effectively with diverse teams

• Occasional out-of-area and overnight travel may be expected

• Based at ampliFI's Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
• National remote opportunities require residency in one of the following states AZ, CO, FL, GA, IL, IN, MA, MT, NC, NE, NH, NJ, NY, OH, PA, SC, TX, UT, VA, or WI.

This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.

The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee's placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective…