Adult & Teen Services Manager

Adult & Teen Services Manager

If you enjoy working with a diverse population of adults and teens and are passionate about librarianship and serving the community, we'd like to hear from you! The Naperville Public Library is seeking an Adult & Teen Services Manager to join our team!

The Adult & Teen Services Manager provides leadership and management for the operation, development, implementation, and evaluation of Adult & Teen Services. Oversees all related Adult Services activities, including but not limited to collection management, adult and teen programming, public use computers, reference services, and community partnerships. The Adult and Teen Services Manager ensures through collaboration consistent best practices across buildings and departments, working together cohesively toward shared goals.

• Provides operational direction and hands-on leadership to the Adult & Teen Services Department. Ensures excellent public service and customer service.
• Provides supervision, motivation, coaching, and discipline that leads to future success of staff. Hires and trains new staff.
• Develops a high-performing team with a diverse set of skills and talents; encourages collaboration and knowledge sharing to foster a supportive environment.
• Models best practice behavior in customer services, accountability, communication, collaboration, and adaptability; establishes clear expectations for staff.
• Delegates work assignments, gives authority to work independently, sets expectations and monitors delegated activities.
• Collaborates with Leadership Team to develop and implement goals and recommends changes to Adult and Teen Services Department.
• Ensures the effectiveness of all Adult & Teen services, programming, and collection maintenance through ongoing evaluation to meet the changing needs of the community. Prepares statistics and reports for management review as needed.
• Ensures staff develop the knowledge and skills to provide programs that support the needs of the community.
• Oversees collection maintenance including selection recommendation, weeding, replacing and analyzing; collaborates with Collection Services and other departments to ensure the relevance, quality and effectiveness of Library materials to meet community needs.
• Identifies and develops outreach and partnership opportunities within the community; encourages and supports staff participation at community events.
• Functions as the lead in charge of all building issues while on duty as Person-In-Charge.
• Observes safety and security procedures and ensures staff training.
• Communicates regularly with the Director of Public Services.
• Performs other related duties and special projects as assigned.

• Excellent customer service skills; model these skills to all staff.
• Strong leadership and team building skills; ability to motivate staff; encourages growth, recognizes skills, and fosters improvement when needed; provides and accepts regular performance feedback.
• Ability to provide quality management through assessment, improvement, and follow through; applying technologies as needed to streamline processes and operational efficiencies.
• Strong written and verbal skills; speaks clearly, demonstrates group presentation skills, and conducts productive meetings.
• Proficient in relevant computer software programs including Microsoft Office and Outlook.
• Strong interpersonal skills working effectively with individuals of diverse cultures, communication styles, abilities, and backgrounds.
• Proactive self-starter with strong analytical skills and problem-solving abilities; identifying and resolving problems efficiently; gathering and analyzing information objectively and thoroughly.
• Flexibility and change management skills to assist with organizational shifts in priorities.
• Ability to make timely decisions and de-escalate conflict, exhibits sound and accurate judgment, remains calm in difficult situations.
• Strategic planning and project management skills; develop effective and realistic action plans.
• Communicates information regularly and effectively; managerial courage to communicate concerns and problems that need to be addressed.
• Sol…