Service Manager

Service Manager

Ready to make an impact? Take the next step in your career by joining our team at Castle Automotive Group.

We're looking for a Service Manager who is a results-driven leader with a proven ability to coach, mentor, and develop high-performing teams.

What's In It For You:

• Competitive pay plans
• 401(K), employer match
• Major medical and Dental (50% employee paid premium), and Vision insurance options
• Voluntary Benefits (Accident, Critical Illness, Disability, and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• Flexible work schedule
• Career advancement
• Employee Wellness:
  Access to EAP, health, legal, and financial resources to support your overall well-being

As a Service Manager, you'll:

• Assess present and future needs, trends, problems, and profit opportunities of the service department
  • Establish short and long-term operating and financial objectives for the service department, within the Company's overall plans and policies
• Ensure that approved policies and objectives are clearly understood and effectively applied within the department
• Formulate annual and monthly sale/profit objectives and expense budgets in accordance with company objectives
• Review and appraise the results of the activities within the departments and take appropriate action as necessary
• Select, coach, lead, train, and supervise shop personnel
• Work to consistently improve CSI and performance of advisors
• Communicate with staff and customers in a friendly and professional manner
• Provides high-level service to both internal and external customers

What You'll Bring to the Team:

• 3-5 years of experience as a Service Manager, Shop Foreman, or related role in a dealership service department
• CDK experience is preferred
• Familiarity with customer service standards and processes
• Strong work ethic and willingness to get the job done
• Eager to improve in a dynamic work environment
• Strong interpersonal and time management skills
• Proven high CSI
• Extremely focused on following and guarding processes

Service Manager: $130K - $180K

Compensation will be based on performance and experience; pay ranges may vary from displayed amounts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.