Director - Partnerships

Director of Partnerships

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible.

We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Director of Partnerships is a senior commercial leader responsible for managing and growing a high-value portfolio of utility and municipal partner accounts for Oncourse Home Solutions. Reporting to the Head of Partnerships, this role serves as the strategic relationship orchestrator across assigned accounts, coordinating all stakeholder touchpoints, engagement activities, and executive interactions into a cohesive account strategy that drives revenue growth, deepens multi-stakeholder partnerships, and ensures full portfolio retention.

The Director develops and executes tailored partner strategies spanning relationship cultivation, renewal negotiation, and new channel development, while translating OHS's value proposition into compelling, data-driven narratives that reinforce partner commitment. This role operates at the intersection of commercial strategy and operational execution, requiring both independent judgment and cross-functional leadership to advance complex, high-visibility agreements. As a visible ambassador for OHS in the utility and municipal sector, the Director plays a critical role in expanding market penetration and sustaining the partnerships that drive the company's B2B2C growth engine.

Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Develop and execute partner-specific account strategies for a portfolio of utility and municipal accounts, including relationship mapping, growth plans, and value proposition alignment to drive customer and revenue growth.
• Orchestrate executive-level relationship engagement across partner stakeholders including C-suite, city councils, regulators, and operational leads, ensuring a structured and coordinated engagement cadence that connects all touchpoints to the overarching account strategy and builds long-term trust and commercial commitment.
• Drive renewal strategy across all assigned accounts, including early identification of risk, development of negotiation posture, and pricing and deal structure recommendations, while coordinating executive involvement on highest-visibility renewals to ensure seamless close.
• Identify, develop, and close cross-sell and upsell opportunities across OHS's product portfolio by executing value matrix sales strategies and opening new revenue channels within existing partner relationships.
• Develop and deliver partner-facing presentations, QBRs, and strategic business reviews that translate performance analytics into compelling narratives reinforcing OHS's value and supporting ongoing growth conversations.
• Monitor relationship health across all accounts; proactively identify expansion opportunities, flag retention risks, and escalate critical partner concerns to internal leadership with recommended courses of action.
• Serve as the primary internal advocate for partner needs by communicating requirements, market intelligence, and partner feedback to cross-functional teams including GM, Operations, Marketing, Technology, and Customer…