Commercial Sales Operations Manager

Commercial Operations Manager

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible.

We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law.

Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Commercial Operations Manager is a commercial execution leader responsible for bringing process discipline, business visibility, and operational rigor to a complex, long-cycle sales environment. Reporting to the Director of Sales Strategy & Operations and working closely with Business Development leadership, this role translates systems, data, research, and cross-functional inputs into stronger commercial execution across Business Development and Partnerships. This is a hands-on operations role designed for a consultative sales environment where complex enterprise opportunities progress over extended sales cycles and require sustained engagement, strong information management, and coordinated execution.

The Commercial Operations Manager helps ensure leadership has a clear view of the business, opportunities advance with appropriate structure and follow-through, and the team has the information, materials, and processes needed to operate effectively. Key areas of responsibility include pipeline governance and structured reviews, CRM reporting and data quality, Weekly and Monthly Business Review preparation, commercial data and research, sales-platform adoption and campaign support, proposal and RFP development, sales enablement, and coordination of cross-functional commercial initiatives.

The role is expected to identify gaps, organize complex inputs, develop strong first-pass work, and help establish repeatable processes that improve execution and reduce reliance on informal knowledge and one-off effort. Located at our office in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

• Support RFP responses, proposal development, contracting coordination, and related commercial projects by organizing contributors, developing first-pass content, maintaining process visibility, and preserving reusable knowledge.
• Improve the adoption and effectiveness of sales engagement, prospect-intelligence, and opportunity-sourcing platforms while supporting outreach campaigns, performance tracking, onboarding, and future BDR operating needs.
• Support pipeline visibility, business reviews, forecast interpretation, and executive…