Technical Consultant​/ServiceNow Integration Developer

Technical Consultant/Service Now Integration Developer

As a Service Now Integration Developer at Astrica, you’ll help design, develop, and maintain Service Now applications, catalog items, integrations, and other platform capabilities that support an enterprise-wide Service Now environment.

You’ll work as part of the Service Central team, helping maintain the stability, efficiency, and performance of a complex Service Now development ecosystem spanning multiple instances. This role is a great fit for someone who enjoys solving technical problems, building thoughtful solutions, and working across both Service Now development and integrations.

• Build Stuff! Design, develop, and maintain custom Service Now applications, workflows/flows, APIs, catalog items, integrations, and other platform capabilities as needed.
• Integrate! Develop and maintain integrations using REST/SOAP APIs, Integration Hub, Action Designer, Data Sources, and related integration technologies.
• Drive quality! Develop and maintain unit tests as part of the development lifecycle and help ensure solutions are stable, efficient, and maintainable.
• Solve Problems! Troubleshoot technical issues and use critical and creative thinking to develop effective solutions across a complex Service Now environment.
• Collaborate! Work with business stakeholders to gather and analyze technical requirements and ensure solutions align with business objectives.
• Keep it documented! Develop and maintain technical documentation, including design specifications, test plans, user guides, and other supporting materials.
• Share Knowledge! Maintain Knowledge Articles associated with functionality and assigned areas of responsibility.
• Keep Improving! Identify opportunities to improve processes, applications, integrations, and overall platform effectiveness.
• Stay Current! Keep up with Service Now releases, new features, vendor documentation, and Service Now best practices.
• Work Agile! Participate in Agile/Scrum development practices and successfully track, manage, and communicate the status of multiple deliverables in a fast-paced environment.

• 4+ years of experience with Service Now configuration, customization, scripting, and development.
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Strong experience with Service Now scripting, including Business Rules, Client Scripts, and Flow Designer.
• Strong experience with Service Now configuration, including tables, fields, forms, and related platform functionality.
• Experience with REST/SOAP APIs and integration technologies, including Integration Hub, Action Designer, and Data Sources.
• Advanced knowledge of Service Now back-end functionality and operations, including experience working across multiple application scopes and understanding of Service Now system table structure.
• Demonstrated experience developing on the Service Now platform, including core areas such as ITSM, CMDB, workflows/flows, custom applications, and integrations.
• Strong understanding of Service Now application design and the ability to plan and build solutions from concepts and basic requirements using a minimum viable product approach.
• Experience with Agile/Scrum methodologies.
• Strong organizational skills and the ability to manage and communicate multiple deliverables in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a remote team.

• Proficiency in JavaScript, HTML, CSS, and other web development technologies.
• Experience with Service Now Incident Management, Request Management, and Knowledge Management.
• Familiarity with the Service Now…