Office - Associate

Naples Zoo at Caribbean Gardens, 1590 Goodlette-Frank Rd, Naples, Florida, United States of America

Posted Tuesday, February 10, 2026 at 5:00 AM

SSA Group at Naples Zoo is looking for an Office Associate

-Day shift - no nights - Hours are 8:30am-5pm

-Entry Level job for working in Office or corporate- great for college students or retirees wanting to work a few days

-This is a part time position working in our office 2 days a week- typically Sunday and Monday

-This job is great for someone who likes repetition - will usually do the same tasks every day

-Must be comfortable using Excel and doing data entry- about 90% of the work will be done in front of a computer

-Gain a Zoo membership after 90 days of working here

-Great people and environment with opportunity to move up to a supervisor position

Office Associate

Who are we:

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused . We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Position Title: Office Associate

Reports to: Office Supervisor(s) and Administrative Operations Manager

Responsibilities:

• Live out 452 Hospitality by deliver ing warm, welcoming, and memorable experiences for every guest and client
• Assist operational managers and park staff as needed, as delegated by the Administrative Operations Manager.
• Support recruiting efforts and onboarding of new employees.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.
• Provide administrative support, including answering phones and word processing.
• Communicate documentation on discrepancies to the Administrative Operations Manager and other responsible staff.
• Maintain and secure the cash room, ensuring limited access and adherence to company policies.
• Issue and check in all banks, ensuring all paperwork and daily closing sheets are completed.
• Assist with uniform handling in the absence of the Administrative Operations Manager.
• Perform cash pick-ups, change orders, and reconcile daily receipts as needed.
• Manage I-9 forms and employee file maintenance.
• Contribute to community efforts through hiring, engagement activities, and opportunities for giving back.
• Perform other tasks as deemed necessary.

Job Requirements:

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem-solving and decision-making skills, with strong organizational abilities.
• Demonstrated financial management, analytical, and planning skills.
• Thrive in a team environment while working independently, showing flexibility in a fast-paced setting.
• Proficient in office functions, including online cash management systems, POS systems, and Excel.
• Physical ability to lift and move boxes (10-35 lbs), and stand for extended periods as required.
• Ability to work varied hours, including nights, weekends, and holidays, as needed.

IDEA + Belonging:

• Promote inclusivity and support within the team and across all units.
• Focus on removing barriers and empowering team members at all levels.
• Lead by example through sustainability and conservation efforts, teaching unit staff as necessary.
• Engage with SSA and the community through hiring efforts, engagement activities, and initiatives focused on giving back.

Previous Experience

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• All education backgrounds accepted.

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. The Company reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments)

Compensation and Benefits

• Eligible for overtime pay.
• On-Demand Pay Program : G et access to a portion of earned wages before payday .
• Meal Plan & Employee Discounts at applicable locations .
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day .
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

Locations include:
Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota,…