File Coordinator

Position Overview

The SERVPRO of North Naples Job File Coordinator helps clients through difficult fire and water damage situations. The role supports a team that strives to make damage management seamless for clients.

We’re looking for a phone‑savvy, analytical multi‑tasker who is self‑motivated, possesses superb interpersonal skills, and is a proactive, dependable team player who consistently exceeds expectations.

• 401(k) matching
• Dental insurance
• Vision insurance
• Health insurance
• Paid time off

• Monitor job file status to ensure accuracy in all job file documentation daily.
• Answer incoming calls promptly and professionally.
• Direct calls to appropriate staff or departments.
• Take accurate messages and ensure timely follow‑up.
• Provide basic information to clients and customers.
• Communicate daily with production crews to ensure all required documentation is captured on site at the point of task.
• Create/review estimates based on scope and photos from production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with all stakeholders.
• Review timestamps and other data points to reflect accurate reporting/KPMs.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimate captures all work performed.
• Perform all job close‑out activities, including coordination with the accounting team to ensure proper invoicing.
• Assist other departments as needed.

• 1+ year(s) of administrative or office‑related experience.
• Experience in a service‑industry environment a plus.
• Polite, confident, excellent customer service skills, including listening and questioning.
• Excellent organizational skills and strong attention to detail.
• Ability to work in a fast‑paced, team‑oriented office environment.
• Proficient in Google Sheets and Google documents.
• Ability to learn new software, including Xactimate® and proprietary software.
• Minimum of HSD/GED.
• Successful completion of a background check subject to applicable law.

• 40 hours/week, flexible to work overtime when required.
• 8:30 a.m. to 5:00 p.m.

• Competitive pay based on experience.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

SERVPRO of North Naples is an EOE M/F/D/V employer.

Each SERVPRO® Franchise is independently owned and operated. Revised 08.22.