Client Service Associate

Job Summary

Raymond James is seeking a dynamic Client Service Associate who is motivated, detail-oriented, and a creative problem solver. The role provides high-quality, high-touch critical administrative support to Financial Advisors, their prospective and existing clients, and other branch staff team members. The associate must have effective communication skills across multiple platforms (phone, email, in-person, virtual) and be able to organize, manage, and track multiple detailed tasks with frequently changing priorities and deadlines in a fast-paced, task-oriented environment.

• Serve a high volume of daily interactions, including basic inquiries and scheduling of meetings with prospective and existing clients via phone, in-person, virtual, and mail.
• Work independently and within a dynamic team to provide crucial support to financial advisors and the branch office.
• Process client financial transactions, advisor and branch office expenses, and expense reports with a high level of organization and accuracy.
• Open new client accounts and research client and security information using internal databases and other technologies.
• Ensure client paperwork and documentation is accurate and correct prior to submission and processing.
• Follow up on submissions to ensure accurate completion.
• Prepare letters, forms, and reports to assist servicing existing clients and prospecting for new clients.
• Create various business summary reports and client-specific reporting for advisor review.
• Maintain records and files using Client Relationship Management (CRM) software.
• Assist financial advisors with marketing efforts, including seminars and other client-facing events.
• Enter orders at the direction of the financial advisor when required.
• Engage in training, cross-training, educational, and professional development opportunities to remain current on firm and industry policies and procedures.
• Perform other duties and responsibilities as assigned.

• Knowledge of the company’s working structure, policies, mission, and strategies.
• Understanding of general office practices, procedures, and methods.
• Familiarity with investment concepts, practices, and procedures used in the securities industry.
• Knowledge of financial markets, products, and industry regulations.
• Skill in Client Relationship Management (CRM) software or similar contact management software.
• Proficiency in Excel, including developing spreadsheets as needed for ongoing reporting.
• Effective communication across multiple client interactive platforms (in-person, virtual, phone, mail).
• Ability to operate standard office equipment and required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases.
• Analytical skills to research account information.
• Capability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines.
• Identifying time-sensitive items and assessing competing priorities.
• Initiative to proactively follow up on submitted items to ensure completion and resolve errors, questions, or concerns.
• Stress management and the ability to provide high-level customer service in a calm and professional manner.
• Problem‑solving skills to analyze problems and establish solutions in a fast-paced environment.
• Mathematical ability sufficient to process account and transaction information.
• Appropriate interpersonal styles and effective verbal and written communication with all organizational levels.
• Team-oriented mindset while capable of independent work.
• Strong customer service orientation.

High School Diploma or equivalent. One (1) or more years of securities industry or related work experience preferred, or an equivalent combination of experience, education, and/or training approved by Human Resources. General experience of 0 to 3 months may be considered.

Less than 25% travel required.

The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.