Clinical Support Specialist

Job Details

Job Location:

Avow Collier County - Naples, FL 34105

Salary Range: $19.50 - $24.00 Hourly

Required

Schedule:

Monday through Friday with holiday rotation

Job Summary

Provide organizational support for scheduling staff and patient visits, ensuring all visit scheduling complies with regulatory and legal requirements mandated by Medicare and Medicaid regulations. Communicate and collaborate with teams and leadership regarding scheduling and staffing. The Clinical Support Specialist manages staffing knowledge in each area and communicates with appropriate managers, human resources, employee health, and the incident command team. Able to multi‑task and work under pressure with changing priorities and short deadlines, effectively handling a heavy workload.

Overall Responsibilities (all team focus)

• Perform customer service duties both internally and externally, in person and over the phone.
• Maintain positive relationships with co‑workers, patients, family members, and community personnel.
• Answer, route, or handle telephone calls.
• Assist other scheduling personnel when needed.
• Monitor unaccepted, unassigned, missed, and declined visits for rescheduling.
• Maintain client and staff schedules using software accurately.
• Prepare reports for scheduling tracking.
• Adhere to confidentiality standards and HIPAA requirements.
• Communicate schedule changes in workflow and follow up with comments.
• Ensure geographic scheduling to reduce drive time and ensure timely patient care.
• Support holiday scheduling and maintain an on‑call schedule for the assigned care team.
• Resolve conflicts using effective communication and problem‑solving techniques.
• Identify training needs and communicate to supervisor.
• Implement procedures to promote efficient scheduling flow.
• Maintain knowledge of organizational and departmental policies and procedures.
• Monitor and adjust staffing schedules to ensure compliance with care plans, staffing policies, and budget considerations, including overtime and driving distance.
• Use blackout dates for staff on vacation or call offs.
• Participate in holiday coverage on a rotating basis.
• Follow proper infection control policies and procedures.
• Run all assigned reports within the given time frame.
• Perform other duties as assigned.

Specific Focus:
Team Nurse, Social Services Coordinator, Chaplain, and Pool Personnel

• Coordinate communication among team members and relay messages.
• Schedule clinician visits according to plan of care and regulations.
• Prioritize visits for end of life and urgency.
• Maintain on‑call schedule for the assigned care team.
• Prepare reports for scheduling tracking.
• Communicate requests for schedule changes and follow up.
• Ensure geographic scheduling to reduce drive time.
• Work with staff to determine holiday schedule.
• Provide information to supervisors regarding patient or employee concerns.
• Assign staff to patients and develop staff schedules, matching skills, availability, and location needs.
• Communicate changes in schedules to staff concurrently.
• Step in when other areas require assistance.
• Partner with incident command team during emergencies.
• Follow infection control policies.
• Run all assigned reports on time.

Specific Focus:
Home Health Aide (HHA)

• Receive staffing reports from each department and maintain a staffing database.
• Coordinate communication with managers, human resources, and employee health regarding staffing and assignments.
• Assist managers with alternative job assignments during staffing crises.
• Act as staffing liaison during activated emergencies and participate in the incident command team.
• Maintain geographical scheduling.
• Prepare scheduling reports and maintain a spreadsheet of staff call‑offs.
• Adjust daily staffing schedules to comply with care plans, policies, and budgets.
• Participate…