Brand Manager​/Janitorial Manager

Location
:
Southwest Florida (In-office preferred / Hybrid)

Compensation
:
Base salary $40,000.00 + performance bonuses

This position serves as the primary relationship owner and operational bridge between Anago Cleaning Systems of Southwest Florida (Franchisor), its Franchisees, and Commercial Clients. The role is critical to maintaining trust, service consistency, and operational excellence across the franchise system. The individual in this position is responsible for protecting relationships, ensuring quality standards are met, addressing concerns proactively, and resolving issues before they escalate to leadership.

By doing so, this role enables senior leadership to remain focused on growth, expansion, and strategic initiatives while ensuring day-to-day operational stability.

Act as the main point of contact for franchise owners, maintaining consistent communication and conducting regular check-ins to ensure alignment, satisfaction, and compliance with Anago standards. Address franchisee concerns, operational challenges, and questions in a timely, professional manner. Reinforce system expectations, best practices, and quality benchmarks while escalating only critical issues when necessary. Support franchisees with guidance, accountability, and problem-solving to promote long-term success.

Serve as the liaison between commercial clients and franchisees, ensuring service expectations are clearly communicated and consistently met. Handle service-related issues, feedback, and special requests with professionalism and urgency. Ensure timely follow-up, resolution, and documentation of all concerns. Build and maintain strong, long-term client relationships while supporting the onboarding of new commercial clients and ensuring smooth service transitions.

Manage complaints calmly and effectively, maintaining professionalism during sensitive or high-pressure situations. Coordinate internally with franchisees, operations, and support teams to resolve issues efficiently. Communicate solutions clearly to all parties and conduct proactive follow-ups to prevent repeat issues. Emphasize prevention, accountability, and continuous improvement across the system.

Assist in onboarding new franchise owners by ensuring they understand system processes, operational expectations, and service standards. Coordinate training schedules, initial account assignments, and first-account transitions. Provide hands-on support during the franchisee’s first 30–60 days to ensure a strong foundation and early success within the system.

Collect feedback and testimonials from franchisees and clients to support retention, marketing, and service improvements. Identify at-risk franchisees or accounts early and implement corrective strategies. Support long-term relationship health while identifying opportunities for service expansion, optimization, or operational improvement.

• Fluent in Spanish and English (spoken and written).
• Strong interpersonal and communication skills.
• Calm, professional, and solution-oriented mindset.
• Highly organized, responsive, and comfortable handling sensitive conversations.
• Team-oriented with a strong service mindset and ability to enforce standards consistently.

• Experience in franchising, operations, property management, or service-based industries.
• Experience working with clients, contractors, or franchise systems.
• Familiarity with CRM or customer support systems.

• Avoid difficult conversations, become defensive under pressure, require constant supervision, or are uncomfortable enforcing standards and accountability.

Performance is measured by franchisee satisfaction and retention, client satisfaction and responsiveness, response and resolution time, reduction in escalations to leadership, and the successful onboarding of new franchisees and clients.

This role offers the opportunity to work directly within a growing franchise system and make a meaningful impact on families, businesses, and communities. The organization is values-driven, focused on…