Operations Analyst

Operations Analyst – Halo Home Watch

Location: 12250 Tamiami Trail E, Naples, FL 34113

Country & Language: United States, English

Relocation: No relocation assistance

Job Type: Full‑time

Pay Range: $37,440.00 – $47,840.00

Hours: Monday through Friday, 8:00 am – 5:00 pm

You will be responsible for daily operational tasks, including handling inbound/outbound calls, scheduling vendor appointments, managing projects, and supporting the management team to maximize efficiency for Halo Home Watch and Halo Home Management.

• Manage inbound/outbound phone calls, emails, and text messages from stakeholders.
• Input, track and act on client and guest requests in technology platforms in a timely manner.
• Maintain client information across platforms.
• Schedule and coordinate vendor appointments and manage projects.
• Record daily billing activities to ensure accuracy and completeness.
• Assist in creating the weekly schedule and new customer onboarding process.
• Support development of policies, procedures, training programs, and work tools.
• Track inventory and supply orders.
• Establish credible professional relationships with clients, vendors, and staff.
• Execute other ad‑hoc projects as required.

• Detail oriented with strong organizational and leadership skills.
• Highly motivated team player open to new challenges and receptive to feedback.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Excellent time management and multitasking to meet deadlines.
• Proficient with MS Office Suite.
• Bachelor’s degree in business administration, operations management, or a related field.

• 2+ years of experience in operations management.
• Experience with Jobber.
• Experience with Discord.
• Experience with customer service.