Office Operations Manager

We are a growing luxury outdoor lighting company serving high-end residential clients throughout Naples and Southwest Florida. We pride ourselves on exceptional craftsmanship and an outstanding customer experience. As we continue to grow, we're looking for an organized, proactive Operations Manager to become the central hub of our day-to-day operations.

Operations Manager

Naples, FL | Full-Time | In Person

Salary:$60,000–$80,000

We are a growing luxury outdoor lighting company serving high-end residential clients throughout Naples and Southwest Florida. We pride ourselves on exceptional craftsmanship and an outstanding customer experience. As we continue to grow, we re looking for an organized, proactive Operations Manager to become the central hub of our day-to-day operations.

This role is responsible for keeping the business running smoothly by coordinating scheduling, customer communication, billing, project administration, CRM management, and operational follow-up. You ll work closely with ownership, sales, and field technicians to ensure projects stay organized from the initial customer inquiry through final payment.

If you re highly organized, enjoy improving processes, and thrive in a fast-paced environment where every day is different, we d love to hear from you.

• Coordinate schedules for sales appointments, installations, repairs, and service calls.
• Ensure technicians have the information and materials needed before each project.
• Help optimize routing and scheduling efficiency.
• Identify scheduling conflicts or operational issues before they impact customers.

• Process deposits, invoices, change orders, and payments accurately.
• Ensure completed work is invoiced promptly.
• Follow up on outstanding invoices and collections.
• Match payments to invoices and maintain accurate customer records.
• Help prevent completed work from going unbilled.
• Maintain insurance certificates, compliance documents, and project records.

• Maintain and update Hub Spot throughout the sales process.
• Track leads, proposals, and customer follow-up.
• Assist with proposal preparation and ensure accuracy.
• Help keep the sales pipeline organized and moving.

• Answer incoming calls and respond professionally to customer inquiries.
• Keep customers informed throughout the project lifecycle.
• Coordinate communication between customers and the field team.
• Deliver a polished, high-end customer experience from start to finish.

• Coordinate weekly operations meetings.
• Follow up with team members to keep projects moving.
• Ensure completed jobs are properly closed out.
• Help improve internal systems and business processes.
• Support relationships with builders, designers, contractors, and referral partners.

• Jobs are invoiced accurately and on time.
• Outstanding invoices are consistently followed up on.
• Customers receive timely, professional communication.
• Scheduling runs smoothly with minimal issues.
• The sales pipeline stays organized.
• Projects are completed and closed efficiently.
• Leadership has clear visibility into business operations.

• Excellent organizational skills and attention to detail.
• Strong written and verbal communication.
• Ability to manage multiple priorities.
• Professional customer-service skills.
• Self-motivated with a proactive mindset.
• Comfortable holding others accountable and following up on open tasks.

• Experience in construction, home services, or a field-service business.
• Quick Books experience.
• Billing, invoicing, and accounts receivable experience.
• Hub Spot or CRM experience.
• Scheduling experience for field technicians or service teams.
• Project administration experience.

• Competitive salary:$60,000–$80,000
  , based on experience.
• Paid Time Off (PTO).
• Opportunity to grow into a broader leadership role as the company expands.
• Potential future commission opportunities tied to business development and referral relationships.