Manager, Customer Relationships

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings.

Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences. Visit  for more information, and follow Saks Fifth Avenue on Instagram and Linked In.

The Customer Relationship Manager designs, owns, and executes localized growth and development strategies for targeted client segments at the store and market level. This role empowers and leads Sales Associates to cultivate, develop, and strengthen long-term relationships with clients, maximizing customer lifetime value and driving brand loyalty. Operating with a data-driven and commercial mindset, the Manager acts as the strategic anchor for client acquisition, retention, and tier migration across all shopping channels.

You have a deep understanding of the luxury consumer mindset and know how to map data insights to personalized client experiences.

You excel at influencing behavior, motivating retail sales teams, and driving the adoption of modern clienteling tools and technologies.

You are comfortable digging into performance metrics, identifying trends, and translating KPIs into actionable store strategies.

You build strong cross-functional relationships with Store Leadership, Brand Experience, and Corporate teams to deliver unified brand initiatives.

Manage Top-Tier Portfolios:
Serve as the store and market expert on Most Valuable Clients (MVC), designing and executing high-touch strategies focused on retention, spend migration, and organic portfolio growth.

Own and deploy the tactical roadmap required to achieve key Client Development KPIs, collaborating cross-functionally with the Brand Experience team to ensure marketing events align with client opportunities.

Rigorously monitor and report on store clienteling metrics (e.g., trip frequency, tier migration, cross-channel engagement), using data to address performance gaps and unlock new revenue streams.

Spearhead the roll‑out of all corporate Client Development programs in partnership with the General Manager, Store Leadership and Client Experience and Selling Strategy teams.

Act as the primary champion and subject matter expert for the Connect app and proprietary CRM software, coaching Associates on how to leverage digital insights to deepen client relationships.

Identify high-potential clients for elite Private Client Relations (PCR) programs, ensuring access to ultra‑exclusive, hyper‑personalized brand experiences.

Partner with Brand Experience to strategically integrate clienteling objectives into localized events, high-end Fitting Room Experiences, and VIP trunk shows.

Interact directly with top-tier clients during key activations, acting as a brand ambassador and supporting sales teams in closing high-value transactions.

• 4–7 years of experience in luxury retail, hospitality, or premium client relations, with a proven track record of managing customer relationship (CRM)…