Customer Service Representative

Are you ready to dive into an exciting career with a growing, dynamic pool service company
? We’re looking for friendly, organized, and customer-focused individuals to join our Customer Service Team in Naples, FL!

• Be the first point of contact for our amazing customers
• Answer calls, schedule services, and provide friendly, efficient support
• Work closely with our operations team to ensure customers get top-notch service
• Keep records organized and help streamline processes
• Represent a company that prides itself on excellence and growth

• Build skills in customer relationship management and operating software platforms
• Highly skilled in Microsoft Office and other pool industry technologies

As a Customer Service Representative (CSR), you will be responsible for delivering exceptional service to both internal and external customers while managing daily branch operations. You will help customers understand Pool Centurion’s services, respond to inquiries via multiple channels, and address concerns with care, empathy, and professionalism. The ideal CSR is organized, reliable, results-driven, and possesses excellent written and verbal communication skills.

This role requires strong collaboration within a diverse team, promoting customer engagement, and supporting the company’s growth.

• High School Diploma/GED
• 2 years minimum experience in a client/customer-facing position
• Excellent written and verbal communication skills
• Demonstrated organizational skills including attention to detail and multi-tasking skills
• Understand inbound omnichannel consumer touchpoints (phone/text/email/chat

Pool Centurion offers a salary commensurate with your experience. We strive to enrich the lives of our team and offer a variety of health and wellness benefits, paid time off, and an environment that celebrates continuous learning and development.

Pool Centurion promotes diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents various experiences. All employment is decided based on qualifications, merit, and business need. We provide a workfree workplace environment.