Receiving Clerk

Overview

Mailroom Clerk - Under the direct supervision of the General Manager.

The Mailroom Clerk provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working with postal service workers and external customers.

• Pleasant disposition while assisting residents and the ability to answer questions
• Demonstrates excellent customer service, communication and time management skills.
• Basic math and calculation knowledge
• Ability to bend and lift up to 40 lbs.
• Organizational skills
• Computer literate
• Inform residents of postal products and services available
• Resolve conflicts if they arise
• Performs other duties as assigned

Education/Training/Certifications/Licenses:

High school diploma or equivalency required. College level courses in business or hospitality preferred.

Experience/Knowledge/

Skills:

One (1) year of customer service experience preferred. Outstanding customer service, communication and interpersonal skills required. Effective written and verbal skills.

Computer literacy:

Intermediate command of computer hardware/software is required.

Language requirements:

Multiple language fluency may be required or preferred, depending on community.

Physical Requirements:

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day;
Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages. Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.

Ability to quickly and easily navigate the property/building as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. May require outdoor site visits on an occasional basis.

Disclaimer: This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.