Customer Relationship Associate​/Specialist

Customer Relationship Associate / Specialist

The Customer Relationship individual supports the external Sales Operations by providing high-quality internal and external customer service and accurate order processing for medical device distributors, sales representatives, and customers. This role is responsible for executing day-to-day transactional activities, maintaining accurate records, and ensuring timely responses to customer inquiries. This position plays a key role in delivering a positive customer experience while adhering to established processes and systems.

• Serve as a point of contact for distributors, sales associates, and customers for routine inquiries
• Receive and enter customer orders, changes, and returns into company systems accurately and in a timely manner
• Verify order data for accuracy and elevate discrepancies as needed
• Contact customers or distributors to obtain missing or clarifying information
• Provide updates on order status, shipments, and inventory availability
• Document customer interactions
• Assist with processing RMAs and basic complaint intake
• Support resolution of routine customer issues
• Maintain accurate customer, distributor, and order records
• Support onboarding documentation for new distributors, hospitals, and surgeons
• Follow established processes to ensure pricing accuracy and data integrity
• Assist with coordination of inventory returns, including expired or soon-to-expire product
• Generate basic reports and provide data to internal stakeholders as requested
• Support data collection efforts for sales and operations teams
• Identify and elevate recurring issues, data inconsistencies, or process gaps

• Bachelor’s Degree preferred
• 1–3 yrs for Associate or 3–5 yrs for Specialist in sales operations support / customer service
• Medical device industry highly preferred
• Strong attention to detail and organizational skills is a MUST
• Effective written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems
• Willing and able to work an 11am to 7pm (ET) shift. If located in Central timezone – 10am to 6pm or Mountain or Pacific – 9am to 5pm.

• Attention to Detail
• Customer Focus
• Time Management
• Communication Skills
• Process Adherence

Must be able to lift 50 lbs

Minimal

Non-Exempt