Customer Service Representative

OVERVIEW

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

• Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide clerical and administrative support as necessary.
• Provide showroom support by assisting with customer selection as necessary.

• Time Management, Customer Engagement, Attention to Detail, Well Organized

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to work in both an office and warehouse setting. Requires occasional exposure to outdoor weather conditions.

• High school Diploma/GED
• Ability to type 30-35 words per minute

• Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, sit for extended periods, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms.

Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time position that requires overtime as business needs dictate.

Please note:

this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.