Automotive Service Appointment Specialist

Service Appointment Specialist (BDC)

DeVoe Automotive Group | Naples, FL | Full-Time

Love talking to people? Thrive in a fast-paced environment? This might be your seat.

DeVoe Automotive Group is looking for a Service Appointment Specialist to join our growing Business Development Center (BDC). This role is the heartbeat between our customers and service team-keeping schedules full, customers happy, and operations running smoothly.

If you're someone who enjoys helping people, stays organized under pressure, and doesn't mind a busy phone line, you'll fit right in.
Why This Role Stands Out

• Weekly pay (consistent and reliable)
• Closed on Sundays - real work-life balance
• Full-time, stable position with a growing company
• Clear path for growth within the dealership
• Supportive, team-first culture (we actually mean that)

At DeVoe Automotive, we live our values:

• Do the right thing
• Passionately care
• Work as a team
• Strive for excellence

What You'll Be Doing

This is a high-energy, people-focused role where no two days look exactly the same.

On the phones:

• Answer inbound calls from customers needing service
• Help guide them on next steps and answer basic questions
• Keep conversations friendly, efficient, and helpful

Scheduling & coordination:

• Book and confirm service appointments
• Work closely with service advisors and technicians
• Capture customer concerns clearly so the team is set up for success

Keeping things organized:

• Enter and update customer info in our CRM
• Track communication and follow-ups
• Keep records clean and accurate

What Makes Someone Successful Here

• You stay calm and positive, even when it's busy
• You're comfortable talking on the phone... a lot
• You're organized and don't let details slip
• You genuinely like helping people
• You can move quickly without sacrificing quality

What We're Looking For

• 1+ year of experience in customer service, call center, BDC, or admin support
• Strong communication and people skills
• Ability to handle high call volume
• Comfortable with computers and data entry
• CRM experience is a plus
• Reliable, detail-oriented, and team-focused

About DeVoe Automotive Group

We're a family-owned dealership group built on long-term relationships-with both our customers and our team. Many of our employees have built careers here, not just jobs.

If you're looking for a place where you can grow, be supported, and actually enjoy the people you work with, you'll find that here.
Ready to Apply?

If this sounds like a good fit, we'd love to meet you.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation or gender. DeVoe Automotive is a Drug Free Workplace.