Membership and Communications Coordinator

Quail West Golf & Country Club is looking for a Membership and Communications Coordinator to be the first point of contact for our members and guests.

Quail West is a leading private golf and country club that prides itself on providing world‑class facilities for members and their guests. A welcoming club, its courses, facilities and services are shared by a limited number of members to enhance the member experience.

Provide five‑star concierge type services for members, residents and their guests. As part of the Membership and Communications team, this position supports the Membership & Lifestyle Director, Member Services Manager and Member Communications & Engagement Director in enhancing member experiences through personalized service, event support and communication initiatives. The coordinator anticipates the needs of members, offers solutions before they are requested and personalizes service to meet preferences.

Members are kept informed of scheduled events and activities while protecting them from unnecessary demands. Some holiday work may be required.

• Hourly full‑time position
• Schedule/
  
  Shifts:
  
  Tuesday‑Saturday 8:30 am – 5:30 pm
• Pay rate: $22–$24/hr

• Employee Referral Bonus
• Discounts on retail items at the Golf Shop
• Special parties & celebrations
• Uniforms
• Paid time off (PTO)
• 401(k) with employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Employee Assistance Program
• Playing and practice privilege
• Many more!

• Serve as primary point of contact for members and guests, delivering personalized five‑star service experiences.
• Assist members with dining reservations, appointment scheduling, reciprocal club arrangements, local recommendations and other concierge‑related requests.
• Build strong relationships by recognizing names and preferences and anticipating needs proactively.
• Maintain a warm, approachable and professional presence when greeting and assisting members and guests.
• Handle member questions, concerns and service recovery situations promptly and professionally.
• Remain knowledgeable about club events, amenities, dining offerings and local attractions to better assist members.
• Assist with dining, event and room reservations and coordinate with appropriate departments as needed.
• Support daily front desk and membership operations including package handling, room schedules and access control services; ensure the daily room schedule is prepared accurately and circulated to management.

• Assist the Member Communications & Engagement Director with member communication initiatives and engagement efforts.
• Support the creation and scheduling of social media content for Instagram, Facebook, Linked In and other platforms.
• Assist with creating/updating event flyers, promotional materials and digital signage to support club programming and events.
• Provide video production assistance, including filming, editing and content coordination, as required.
• Help ensure members remain informed of upcoming events, activities and club updates through various communication channels.
• Provide event support and assist with member‑facing communications projects as needed.

• Provide members with an experience that will always be remembered and with the highest level of responsiveness.
• Offer personal member services, including restaurant reservations, appointment scheduling, recommendations and promotion of available concierge services; provide literature and other helpful materials upon request.
• Project an approachable and professional image in appearance, manner and demeanor.
• Maintain a clean and organized work environment.
• Respond promptly and positively to all member complaints, questions, concerns and suggestions, forwarding to the relevant department director as necessary.
• Greet all members and guests with courtesy and urgency, assist them from the front desk and across the club; consistently use member names.
• Seek manager or department director input when needed.
• Maintain consistent presence at the workstation and inform manager of temporary coverage needs.
• Use professional telephone etiquette at all…