Center Agent; Front Desk Experienced

The YMCA Welcome Center Agent is the face of ourbranch. As the first point of contact for members, guests, and program participants, you will set the tone for a positive, inclusive, and welcoming environment. We are specifically seeking candidates with prior front desk orreception experience who can seamlessly balance high-quality customer service with administrative efficiency.

Important Schedule

Note:

This position features a dynamic,non-fixed schedule. We require a team player with open availability and the flexibility to cover multiple shifts, including early morning openings,mid-days, evenings, and weekends based on branch needs.

• First Impressions: Greet everyone warmly by name, verify memberships, scanbadges, and direct traffic smoothly through the lobby.
• Customer Service & Sales: Answer inquiries regarding memberships, programs(swim lessons, camp, fitness), conduct tours for prospective members, and process new member sign-ups.
• Administrative& Financials: Efficiently operate our member management software,process registrations, handle financial transactions (cash/credit), and accurately balance the daily cash drawer.
• Communication Hub: Manage a multi-line phone system with a helpful attitude, route calls, and handle member feedback or conflict resolution with professionalism.
• Safety,Security & Policy: Monitor entry/exit points to ensure facilitysecurity. Enforce YMCA policies, assist with incident reporting, and respond appropriately to emergencies.
• Language
  
  Skills:
  
  Bilingual fluency (English/Spanish) is a major plus.
• Facility Upkeep: Maintain a clean, organized, and stocked front desk and lobbyarea.

• Experience:Minimum of 1–2 years of front desk, receptionist, or guest services experience (e.g., hospitality, fitness centers, retail, or medicaloffices).
• Scheduling:Must have flexible availability to work a rotating schedule that may include opening, morning, mid-day, evening, and weekend shifts.
• Tech Savvy: Proven experience navigating point-of-sale (POS) systems,customer databases, and multi-line phone systems. (Experience with membersoftware like Daxko is a major plus).
• Communication:Exceptional verbal and written communication skills with a diverse population.
• Age Requirement: Must be at least 18 years of age.
• Certifications:Ability to obtain CPR/First Aid/AED certification within 30 days of hire(YMCA provided).

• Abilityto sit or stand for extended periods of time at the front desk.
• Abilityto view a computer monitor and type for long stretches of a shift.
• Abilityto lift and carry up to 20 lbs. (e.g., boxes of brochures, programsupplies).
• Ability to maintain a welcoming demeanor during steady periods as well as occasional high-volume rushes.

• Abilityto pass a comprehensive background check, including a criminal historycheck and sex offender registry screening.
• Commitment to the YMCA’s Child Abuse Prevention policies and code of conduct.

• FreeYMCA individual membership.
• Opportunities for professional growth and leadership development within the organization.
• Asupportive, mission-driven team environment.