Customer Service Coordinator - Move

Customer Service & Move Coordinator

Location: Naples, FL

Company: Ray the Mover

Job Type: Full-Time, In-Office

The Customer Service & Move Coordinator is a primary point of contact for customers before, during, and after their move. The role includes answering inbound calls, assisting customers with questions and concerns, coordinating communication between departments, processing payments, maintaining customer records, generating paperwork, and supporting local moving operations.

The position reports directly to the Office Manager and works closely with Sales, Dispatch, Operations, Leadership, and Field Crews to ensure an exceptional customer experience and smooth daily operations.

Full-time, in-office position. Monday through Friday. Occasional flexibility may be required during peak moving periods.

• Answer inbound phone calls, emails, and customer inquiries.
• Serve as a professional and friendly point of contact for customers throughout their move.
• Assist customers with scheduling questions, move details, billing questions, and service inquiries.
• Help resolve customer concerns and service‑related issues.
• Assist with claims inquiries and follow‑up communication.
• Escalate issues appropriately while maintaining customer confidence.
• Provide proactive updates to customers regarding their move status.
• Deliver a positive, professional customer experience on every interaction.
• Support the planning and coordination of local moving jobs.
• Assist customers with move‑related paperwork and documentation.
• Ensure move information is accurate and complete prior to move day.
• Coordinate communication between customers, sales staff, dispatchers, and moving crews.
• Help ensure customers are prepared and informed throughout the moving process.
• Support local move execution through strong communication and organization.
• Support the dispatch team with administrative and communication needs.
• Help communicate schedule changes and updates to customers.
• Assist with truck, crew, and job coordination as needed.
• Ensure job information is accurately documented and communicated internally.
• Help maintain efficient day‑to‑day office operations.
• Collect and process customer payments according to company procedures.
• Assist customers with billing and payment questions.
• Verify payment information and maintain accurate records.
• Follow up on outstanding balances when necessary.
• Ensure payment documentation is properly maintained.
• Maintain organized electronic and physical customer files.
• Ensure estimates, contracts, inventories, claims documentation, and move records are complete and properly filed.
• Generate and prepare paperwork for local moving jobs.
• Verify accuracy and completeness of customer documentation.
• Help maintain company standards for documentation and record keeping.
• Maintain accurate customer information within company systems.
• Update and verify customer records and job details.
• Assist with CRM cleanup and data quality initiatives.
• Help ensure company databases contain complete and reliable information.
• Support reporting and administrative projects as needed.
• Coordinate communication with vendors and service providers.
• Support interior designer receiving, delivery, and installation projects.
• Assist with project scheduling and customer communication.
• Help ensure project details are properly tracked and documented.
• Support special operational projects as assigned.

Responsibilities may evolve over time. Team members are expected to be flexible and willing to support additional projects and departments as needed.

• Excellent customer service skills.
• Strong verbal and written communication abilities.
• Professional phone etiquette.
• Strong organizational and time‑management skills.
• Attention to detail and accuracy.
• Ability to multitask and prioritize effectively.
• Basic proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software systems and processes.
• Positive attitude and strong work ethic.
• Reliable attendance and dependability.

• Experience in customer service, office administration, or customer support.
• Experience in moving,…