Customer Service Representative

Pro Color is seeking a personable and detail‑oriented Customer Service Representative (CSR) to deliver a legendary customer experience from vehicle intake through delivery. This position serves as the front‑line liaison between customers, insurance partners, and the production team. As a brand ambassador, the CSR ensures every customer interaction reflects professionalism, transparency, and care.

The ideal candidate thrives in a fast‑paced environment, enjoys working with people, and demonstrates strong organizational and communication skills.

• Deliver an exceptional customer experience aligned with Pro Color best practices and LEI performance standards
• Greet customers and manage vehicle intake and delivery processes
• Conduct vehicle walk‑arounds; document related and unrelated damage
• Take photos of vehicle condition and upload documentation into the Business Management System (BMS)
• Explain the repair process clearly and set expectations with customers
• Prepare and process intake, delivery, and payment documentation (deductibles, customer pay, etc.)
• Schedule and follow up on customer appointments based on shop availability
• Communicate with customers and insurance partners via phone, email, text, and video calls
• Collaborate with the production and sales teams to ensure timely, high‑quality vehicle delivery
• Assign work orders to technicians as required
• Keep the BMS and related systems accurate and up to date
• Support front office operations, administrative tasks, filing, and data entry
• Import, verify, and maintain accurate records in accounting systems
• Maintain a clean, organized, and professional front office environment
• Comply with all company policies, procedures, and health & safety standards
• Perform other related duties as assigned

• Customer focus and relationship building
• Strong communication and interpersonal skills
• Problem solving and conflict resolution
• Accountability and dependability
• Quality orientation and attention to detail
• Teamwork and collaboration
• Time, energy, and stress management

• High school diploma or GED required
• Valid driver’s license with a clean driving record
• Previous customer service experience required (body shop experience preferred)
• Administrative or data entry experience preferred
• Experience with Mitchell Repair Center is an asset
• Estimating experience considered a plus
• Strong negotiation and objection‑handling skills
• Excellent verbal and written communication abilities
• High level of professionalism, discretion, and tact
• Computer proficiency (MS Word, Excel, email systems)
• Strong work ethic, positive attitude, and team‑focused mindset

• Regular use of computers, phones, and office equipment
• Occasional lifting or moving of items up to 50 lbs
• Overtime may be required based on business needs

• Join a modern, state‑of‑the‑art collision center with 15,000 sq. ft. of workspace, fully air‑conditioned for year‑round comfort
• Team‑oriented, customer‑first culture
• Stable, full‑time position in a growing organization
• Opportunities for professional development
• Supportive leadership and collaborative environment

Pro Color is an equal opportunity employer. We welcome applicants from all backgrounds, experiences, and cultures.

Diversity, Equity, Inclusion and Accessibility

At Fix Network, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We welcome applications from individuals of all backgrounds and experiences and are dedicated to providing equal employment opportunities to all qualified candidates.

Reasonable accommodations are available throughout the recruitment process and employment lifecycle in accordance with applicable laws. If you require accommodation during any stage of the recruitment process, please inform us and we will work with you to address your needs.