Dispatcher​/Customer Service Representative

$21-25 hourly | North Naples, FL | Empowering Culture

Are you looking for a workplace where you feel valued, supported, and part of a true team? At Empowered Global
, we don't just offer jobs-we build careers
. We are a locally owned electrical contractor specializing in generators, residential service work, and remodels
, and we stand behind our work with integrity and professionalism
. When you join us, you become part of a tight-knit team that cares about your success and wants to see you grow!

• Monday - Friday, 8:00 AM - 5:00 PM Monday through Thursday and 8:00 AM - 3:00 PM on Friday

• $21.00 - $25.00 hourly

• Competitive Benefits Package - Medical, dental, and vision coverage
• Retirement plan with up to 3% company match
• Paid Time Off & Holidays - Because work-life balance matters
• Fun Team Culture - We host company outings every six months
  ! Think Christmas parties, spa days, fishing trips, escape rooms, axe throwing, and more!
• Growth Opportunities - We invest in our employees and want to see you succeed
• A Company with Integrity - Our core values are Empower, Integrity, Professionalism, Leadership, and Service
  -you can be proud to be part of a company that stands behind its reputation

• Answering and handling incoming phone calls with professionalism and a positive attitude
• Scheduling service appointments efficiently
• Present maintenance agreements and 10-year extended warranty options to clients in a consultative, customer-focused manner.
• Assisting with administrative tasks to keep the office running smoothly
• Providing top-tier customer service to our clients
• Collection of payments
• Renewing membership contracts
• Following up with installation leads
• Monitor jobs for return trips
• Monitor Kohler Management Pro app for any shutdowns

• At least 1 year of customer service and scheduling experience
• Strong written and verbal communication skills in English
• A motivated team player who thrives in a collaborative environment
• Highly organized & detail oriented with the ability to multi-task
• Proficiency in MS Office (Word, Excel, Outlook)
• High school diploma or GED

• Experience with Service Titan software
• Knowledge of the local service area (Bonita Springs, Naples, Estero)

If you're ready to work in a supportive, team-oriented environment where you're empowered to grow
, we'd love to hear from you!

All applications must be submitted online.

Candidates will be required to pass a background check upon being given a conditional offer of employment