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Zoo Reservations & Guest Experience Lead

Job in Naples, Collier County, Florida, 33939, USA
Listing for: Naples Zoo
Full Time position
Listed on 2026-08-08
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Event Management & Planning
  • Hospitality / Hotel / Catering
    Customer Service Rep, Event Management & Planning
Salary/Wage Range or Industry Benchmark: 34000 - 52000 USD Yearly USD 34000.00 52000.00 YEAR
Job Description & How to Apply Below

Naples Zoo is seeking a Reservations Coordinator to manage all zoo program reservations and guest communications, ensuring smooth operations and a high level of guest satisfaction. You will work with the Guest Services team to manage schedules, payments, and data accuracy across systems, while pursuing partnerships to expand ticket distribution and visitor engagement.

This role requires attention to detail, the ability to work under pressure, and a proactive approach to optimizing processes and

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