Client Services Representative; Vet Clinic Reception

Do you seek to provide superior customer service?

Are you compassionate, caring, and able to handle emotional situations when necessary?

Do you have experience as a receptionist in a veterinary or medical clinic?

Do you speak Spanish?

If so, Patty Baker Humane Society Naples (PBHSN), Southwest Florida's state-of-the-art premier no-kill shelter, invites you to apply for the position of full time Client Services Representative. PBHSN operates a full-service small animal practice that is open to the public. We are seeking a service-oriented but assertive individual to provide clients and their companion animals with a positive appointment-making, check-in, and check-out experience.

Under the direction and guidance of the Client Services Manager, and in cooperation with other team members, Client Services Representatives:

• Answer phones
• Schedule appointments
• Welcome and check in clients and patients
• Check out clients and patients
• Collect and process payments
• Communicate with clients before and after appointments as needed
• Provide clients with accurate information in a friendly, caring, compassionate, and professional manner

We're looking for:

• Fluency in English and Spanish required
• At least one year experience in customer service in any industry
• At least one year experience as a veterinary or medical receptionist preferred
• Excellent customer service skills, including the ability to interact calmly with emotional clients
• Phone skills, including a clear speaking voice
• Accurate data entry and money handling skills
• Work well within a team
• Be responsive to professional feedback and direction
• Able to prioritize and manage multiple tasks
• Maintain a positive demeanor in a fast-paced environment
• Ability to work in the vicinity of and engage in limited handling of dogs, cats, and other small mammals

Schedule:

Full-time, 40 hours per week, Monday - Friday

Pay and Benefits

• Pay starts at $18.00/hr paid weekly.
• Paid time off and Holiday pay
• Medical, dental, vision insurance
• Paid parental leave
• Retirement plan available, matching funds after 1 year
• Significant discounts on veterinary services

Candidates must be authorized to work in the United States and complete a background check prior to employment. PBHSN values diversity and is an equal opportunity employer.