Patron Services Representative

• Location 5833 PELICAN BAY BLVD,Naples, FL, 34108,United States
• Employee Type FT Non-Exempt
• Required Degree 4 Year Degree

General Summary The Patron Services team members are responsible for ensuring a positive experience for patrons by providing exceptional customer service at all times. Demonstrate professional and polished attitude, appearance, and work ethic while servicing performances, supporting co-workers, assisting patron ticket and donation requests, performance and event inquiries, and general information solicitation.

• Provide excellent service to patrons of Artis—Naples.
• Work with Patron Services management in responding to patron feedback and help achieve patron satisfaction.
• Perform daily box office functions including assisting patrons, data entry and database management.
• Act as an Ambassador for Artis–Naples, demonstrating positive and professional image at all times. Display helpful and friendly image by smiling and maintaining good eye contact with patrons.
• Assist patrons, both internal and external, with the highest level of respect and courtesy at all times with ticket purchases, donation receipts, inquiries, etc.
• Responsible and accountable for each patron interaction, including resolving questions or problems to the satisfaction of the patron. Actively include supervisor in any situation which may require assistance.
• Keep up to date and informed on organization events and activities, including concert or performance dates, times, prices, on-sale dates, etc. Demonstrate knowledge of organization’s history, philosophy, and procedures.
• Utilize professional phone and direct contact etiquette by answering phone calls within three rings. Follow designated phone answering and inquiry scripts when dealing with patrons.
• Handle cash, credit card, and check sales for the sale of tickets and donation receipts.
• Reconcile ticketing and fund (donation) transactions with drawer receipts.
• Follow patron service dress code requirements.
• Observe safety requirements. Report safety issues and items requiring work orders to Supervisor or Safety & Security.
• Work effectively with all Artis—Naples team members.

Competencies, Core Values, Education and Experience

To perform this job successfully, an individual should possess and demonstrate the following competencies:

• Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
• Financial – Ability to define problems, collects data, establish facts, and draw valid conclusions.
• Oral Communication – Speaks clearly and confidently, listens and gets clarification; participates constructively and thoughtfully in meetings.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Teamwork – Fosters a cooperative work environment by actively participating with colleagues, set priorities and solves problems.
• Technical Skills – Knowledge of computerized information systems used in office systems.
• Quality Management – Demonstrates accuracy and thoroughness.
• Written Communication – Writes clearly and informatively; varies writing style to meet needs; presents information effectively.

• Collaborative – working internally and externally to accomplish something together that we may not be able to accomplish separately in order to realize shared goals.
• Transparency – behaving and communicating in a manner that exudes openness and sheer honesty.
• Excellence – a standard of performance that surpasses ordinary…