Member Relations Representative -Part-Time | Weekends

All Jobs >
Member Relations Representative
-Part-Time | Weekends Required

The Member Relations Representative serves as a primary point of contact for members and guests, delivering exceptional service through personalized interactions, seamless communication, and efficient coordination of member requests and reservations. This highly visible role combines front desk reception responsibilities with member services and reservation support, helping create a welcoming, engaging, and service-focused experience throughout the Club.

The ideal candidate is professional, personable, detail-oriented, and passionate about creating meaningful member experiences. This position requires a flexible schedule, including weekends, with a regular workweek of Saturday through Tuesday /Wednesday.

Considered one of the premier country clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include:

• A 63,000-square-foot East Clubhouse, with décor updates planned in 2026 and beyond
• A 12,000-square-foot golf pro shop, newly renovated in 2025
• A Golf Performance Center including InRange technology
• 8 Pickleball Courts with Pavillion and 10 Har Tru Tennis Courts
• A 30,000-square-foot wellness center and sports complex were renovated in 2024
• The Pool Café, a 22,000-square-foot facility with indoor and outdoor dining, overlooking a resort-style pool with a wading entrance, waterfall, and lap lanes.
• The Estuary also features a 20,000-square-foot clubhouse with indoor/outdoor dining overlooking the golf course, a golf pro shop, and men's and women's lockers. This area will undergo renovation in 2028.

In addition to our outstanding facilities, our staff is dedicated to delivering exceptional professional service to our members and their guests. With over 350 professionals on our team, Grey Oaks is proud to have earned the prestigious designation as a Platinum Club of America for multiple years and is a distinguished club with elite status and is seen as an incubator of hospitality talent.

We are in beautiful Naples, Florida. Learn more at  .

You are a service-driven, member-focused professional who enjoys being the "go-to" resource for questions, guidance, and personalized support. You are confident engaging with members and guests, comfortable answering a wide variety of inquiries, and skilled at creating positive first-and lasting-and impressions.

You are:

• Warm, polished, and professional in demeanor
• A confident communicator who enjoys helping others
• Naturally welcoming and attentive to detail
• Organized, calm, and solution-oriented
• Comfortable answering questions independently and knowing when to connect members with the appropriate department or leader
• Aligned with Grey Oaks’ culture of discretion, professionalism, and exceptional service

• Serve as the first point of contact for members and guests, delivering a warm, welcoming, and professional experience.
• Oversee daily reception operations while maintaining a calm, organized, and service-focused environment.
• Review the Proptia daily guest roster and, whenever possible, greet guests by name to create a personalized welcome experience.
• Answer questions related to Club amenities, events, dining, wellness, golf, recreational programming, and membership services.
• Assist members and guests with check-in procedures, guest passes, and general inquiries.
• Support Club initiatives focused on member recognition, engagement, and personalized service.
• Act as a daily ambassador of Club service standards and hospitality expectations.
• Member Reservations & Communication
• Answer incoming calls promptly and professionally while ensuring an exceptional…