Wellness Attendant

Basic Summary

Meet and greet members/guests in a friendly, welcoming, professional manner; provide information regarding Fitness, Wellness and Pool Operations. Answer phone calls promptly and courteously, book appointments, assist members/guests with questions regarding spa services and products. Check members/guests in and out in a timely fashion, process charges for services performed and ensure expectations are met and/or exceeded. Ensure locker rooms, refreshment area, gym, pool area and lobby are kept in immaculate order.

Meet and greet members/guests in a friendly, welcoming, professional manner; provide information regarding Fitness, Wellness and Pool Operations. Answer phone calls promptly and courteously, book appointments, assist members/guests with questions regarding spa services and products. Check members/guests in and out in a timely fashion, process charges for services performed and ensure expectations are met and/or exceeded. Ensure locker rooms, refreshment area, gym, pool area and lobby are kept in immaculate order.

Fiddler’s Creek is an award-winning, private, master-planned community featuring luxury residences and resort-style amenities in a tropical setting. The developer of Fiddler’s Creek is Naples-based Gulf Bay® Group of Companies, one of the largest privately-owned development companies in Florida.

Fiddler’s Creek employees have a history of providing service at the highest level and have a sense of responsibility, loyalty, confidentiality, and ethics. Each individual possesses great initiative with a deep understanding of their individual role and a passion for the luxury club and service market.

• Provide friendly, sincere welcome to all members/guests greeting them by name whenever possible.
  • Use a positive and clear speaking voice, listen attentively to member/guest requests, provide accurate information and respond with appropriate action.
  • Provide accurate, up-to-date information related to the Club & Spa products, services and activities; answer all questions courteously.
  • Use sales techniques to describe services and merchandise; promote sales for personal training.
  • Answer the phones promptly, take and deliver messages, transfer calls and book appointments for spa according to standard protocol.
  • Operate computer point-of-sale system, book spa services, handle guest check-in/out, and process payments according to standard procedures.
  • Exercise judgment with defined policies and practices.
  • Respond immediately to all emergency situations, call 911 and be sure person in need is attended to.
  • Handle all member/guest comments and complaints immediately and in a professional manner.
  • Promote quality, professionalism and guest satisfaction.
  • Report all unresolved problems or possible conflicts to the Sports Desk Supervisor or Manager on Duty.
  • Clean and maintain lobby and pool area, refreshment station, and locker room/spa areas inclusive of towel removal and debris. Make sure areas are spotless and held to “the standard”.
  • Ensure reading material and overall appearance of all member areas are kept in immaculate order.
  • Be able to assist with pool staff if requested.
  • Maintain professional dress code standard at all times.
  • Adhere to pool safety standards, including safety procedures for adverse weather conditions.
  • Clean, maintain and position pool furniture.
  • Pick up trash and dirty towels and reposition chairs throughout shift.
  • Attend all meetings.

• High school diploma or equivalent required.
• Hospitality Industry experience preferred.
• CPR/AED certification required and can be offered through Fiddlers Creek.
• Proficient in Microsoft Office (Word, Excel) required.
• Must be able to…