Rental Associate

Position Summary

Rental Associate

Crystal Lake RV Resort is looking for a friendly, customer-focused Rental Associate to join our team! If you enjoy working with people, thrive in a fast-paced environment, and take pride in providing exceptional customer service, we'd love to hear from you.

Weekend are required only October-April and the schedule will be Wednesday-Sundays during the time period.

As a Rental Associate, you will be the first point of contact for prospective and current guests. You'll assist with reservations, rental agreements, guest inquiries, and ensure a seamless experience from arrival through departure. This role requires strong communication, organization, and customer service skills, along with the ability to multitask in a team-oriented environment.

• Welcome guests in person, by phone, and electronically with professionalism and courtesy.
• Manage reservations, rental agreements, deposits, and payments.
• Assist guests with rental inquiries, availability, rates, and resort amenities.
• Prepare reservation paperwork and maintain accurate guest and reservation records.
• Coordinate guest arrivals and departures.
• Conduct tours of available rental units and community amenities.
• Coordinate with maintenance and other departments to ensure rental units are ready for guests.
• Communicate with property owners and guests regarding rental-related questions.
• Respond promptly to guest concerns and provide excellent customer service.
• Support marketing efforts through guest outreach and promotional communications.
• Perform additional duties as assigned.

• High school diploma or equivalent.
• Minimum of 2 years of customer service, hospitality, leasing, or rental experience preferred.
• Strong computer skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to learn reservation and property management software.
• Positive attitude and guest-first mindset.
• Self-motivated and dependable.
• Ability to work a flexible schedule, including weekends during peak season.

• Ability to sit, stand, walk, bend, kneel, and lift up to 30 pounds
  .
• Ability to perform office duties as well as occasional work throughout the resort community.

At Crystal Lake RV Resort, we take pride in creating memorable experiences for our guests while fostering a welcoming and supportive workplace for our team members. If you're passionate about hospitality and enjoy helping others, we'd love to meet you!