Business Assistant

Job Overview

Massa Dental Center
, a high‑end, highly professional dental office in Naples, FL is looking for a full‑time Lead Business Assistant to join our team. This is a front desk position with office manager duties.

Our doctors provide general dentistry and TMJ treatments. Experience with TMJ treatments is highly desired.

Monday–Thursday 8:00 a.m. to 5:00 p.m. with flexibility to accommodate our doctors and patients.

• Managing an office team
• Answering phones and scheduling appointments
• Creating and presenting large treatment plans
• Accounts payable and receivable management
• Collections
• All insurance processes including verifications, pre‑authorizations, filing claims, handling denials and appeals
• Posting payments from patients and insurance
• Maintaining a highly professional, friendly, and accommodating demeanor
• Greet and welcome patients as they enter the office to create a great first impression
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and team to implement Heartland Dental systems to optimize office potential

• Join a 14‑person team that thrives on collaboration, communication, and community
• Located near Vanderbilt Beach Road and Airport‑Pulling Rd. N.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• Position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training aligning with the role will be required, and the individual must protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Experience with Dentrix or other dental software

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• Tuberculosis (TB) test is required for all new hires in dental office positions, completed prior to starting employment. The test will be arranged during the pre‑employment process; not applicable in state of FL & TN.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.