Pool Field Support Specialist

Description

Lead from the field. Support the team. Raise the standard.

At National Pool Partners, a Certus Home Services Company, we believe strong field leadership is what separates average service companies from exceptional ones.

We're looking for a Pool Field Support Specialist who leads through action, accountability, professionalism, and problem-solving. This role is ideal for an experienced pool professional who enjoys supporting technicians, improving service quality, troubleshooting operational challenges, and helping teams succeed in the field.

This is more than a route position - it's a hands-on leadership opportunity with direct impact on technician performance, customer satisfaction, and branch operations.

Why Join Patriot Pool & Spa

• Competitive Compensation + Performance Incentives
• Company Take-Home Truck & Gas Card
• Company-Paid Dental Insurance
• Medical Benefits & 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Stable Year-Round Work
• Leadership Growth Opportunities
• Strong Team Culture & Supportive Leadership
• People-First Company Focused on Development & Success

What You'll Be Doing
Lead & Support Field Operations

• Support and cover service routes as needed to maintain customer commitments
• Prepare new, neglected, or problem pools to ensure route readiness
• Conduct quality control checks, service follow-ups, and route corrections
• Troubleshoot field issues and provide onsite operational support
• Maintain operational readiness through inventory oversight, equipment management, and vehicle inspections

Train & Develop Technicians

• Train, mentor, and support technicians on service standards and best practices
• Assist with onboarding and field training for new hires
• Help improve technician consistency, efficiency, and service quality

Deliver Excellent Customer Service

• Handle escalated customer concerns professionally and efficiently
• Provide service recommendations and on-site quotes when needed
• Represent Patriot Pool & Spa with professionalism and positivity in the field

Perform Pool Service Responsibilities

• Clean and maintain residential and commercial pools
• Test and balance water chemistry
• Brush, vacuum, skim, and remove debris
• Clean and backwash filters
• Inspect equipment and ensure proper operation
• Document completed work using mobile apps and service software

What We're Looking For

• Must have 2-3+ years of pool service experience
• Previous leadership, training, mentoring, or field support experience strongly preferred
• Strong technical troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Familiarity with Pentair, Hayward, Jandy, and related systems preferred
• Positive attitude and team-first mindset
• Ability to work independently while supporting a larger operation
• Comfortable working outdoors in Florida weather conditions
• Valid driver's license with clean driving history (minimum 3 years)
• Ability to pass a background check, drug screen, and motor vehicle report

Bonus Points If You Have

• CPO Certification
• Commercial pool experience
• Repair or equipment troubleshooting experience
• Experience conducting quality control or route audits
• Previous onboarding or technician coaching experience

What Sets Great Candidates Apart

• You lead through action, consistency, and accountability
• You stay calm under pressure and adapt quickly in the field
• You enjoy helping technicians improve and succeed
• You take pride in delivering high-quality service
• You balance efficiency, customer service, and operational support effectively
• You're motivated by growth and leadership opportunities

What the Day-to-Day Looks Like

• Supporting technicians and routes throughout the field
• Working outdoors in Florida's heat and varying weather conditions
• Troubleshooting service and operational issues in real time
• Using mobile technology and communication tools daily
• Driving between customer and branch locations in a company vehicle
• Maintaining service quality and operational consistency across the team

Why This Role Matters

The Pool Field Support Specialist is a key operational leader within the branch.

This role directly impacts technician development, customer retention, route consistency, and overall service quality across the business.

At Patriot Pool & Spa - Naples, we believe strong field leadership creates stronger teams, better customer experiences, and long-term operational success.

Ready to Join the Team?

If you're ready to step into a field leadership role with long-term growth potential and make a real impact on team success, apply today.

Come grow with Patriot Pool & Spa - Naples.