Barista of Sweets - Naples, FL

ABOUT THE ROLE

As a Dessert Artisan (Team Member) at Hampton Chocolate Factory, you’ll play a key role in creating memorable, one-of-a-kind experiences for every guest. You’ll bring energy, enthusiasm, and attention to detail to each shift - whether you’re preparing treats, working the register, or engaging with guests.

In this hands-on role, you’ll help keep the store clean, organized, and running smoothly. You’ll work side-by-side with your team to ensure high standards of service, product quality, and store presentation. From learning recipes to mastering daily routines, you’ll be part of a collaborative and fast-paced environment that thrives on excellence and hospitality.

We’re looking for someone who communicates clearly, works well under pressure, and brings a positive, can-do attitude to every shift. You enjoy working with others, take pride in your work, and are excited to grow within a company that values teamwork, creativity, and guest satisfaction.

At Hampton Chocolate Factory, our mission is to create a 'one-of-a-kind memorable experience' (OOAKME) driven by 5 core values:

• A rewarding work culture
• Competitive pay including tips
• Clear pathways for career advancement within our rapidly expanding organization.

• Craft "Instagram-worthy" desserts that reflect the Hampton Chocolate Factory brand and exceed guest expectations.
• Partner with leadership and team members to consistently deliver a "one-of-a-kind" guest experience on every shift.
• Support daily operations by staying organized, following routines, and keeping service areas clean, stocked, and guest-ready.
• Maintain a positive, energetic presence and help set the tone during busy or high-pressure shifts.
• Model and reinforce daily habits that support a smooth, efficient, and high-performing work environment.
• Communicate guest feedback or operational insights to leadership to help drive improvements.
• Stay engaged during new product rollouts and assist with team training to ensure consistent execution.
• Uphold food safety, cleanliness, and company standards to maintain a safe and welcoming space for both guests and staff.
• Utilize tools like Toast, 7
  
  Shifts, and Slack to stay informed and help guide new team members in navigating systems.
• Help maintain strong organization and flow across both front and back-of-house areas.
• Take an active role in onboarding, mentoring, and training new team members with patience, clarity, and encouragement.
• Lead by example to help new hires build confidence and adopt best practices aligned with Hampton's service standards.
• Support team goals by staying focused on service, speed, quality, and teamwork throughout each shift.
• Participate in team huddles and communicate store updates with energy and clarity.
• Represent Hampton Chocolate Factory with professionalism, hospitality, and a team-first mindset on every shift.

• A genuine passion for delivering outstanding guest experiences, desserts and sharing knowledge with others.
• 1-2 years of experience in fast-paced food & beverage or hospitality environments; experience in desserts or pastries is a plus, but not required.
• Must be at least 16 years of age.
• Demonstrated ability to support new team members through clear instruction, patience, and encouragement.
• Passionate about learning and development—with a drive to grow personally and help others grow within their roles.
• Reliable, punctual, and consistent in modeling company standards and daily operations.
• A team-first mindset with strong collaboration and communication skills.
• Able to give and receive feedback constructively, always focused on improvement and support.
• Strong attention to detail when following and teaching operational procedures, food safety guidelines, and service standards.