Finance Manager, Order to Cash

Finance Manager: ORDER TO CASH

The Manager of the Order to Cash (O2C) process reports directly to the CFO and is responsible for overseeing and executing the end-to-end revenue cycle, from order processing through cash collection and reconciliation. This role directly supervises one AR Accountant responsible for billing and plays a hands‑on role in collections, cash application, and process improvement. Additionally, the Manager serves as the primary point of contact for any customer account issues and works cross‑functionally with Sales, Operations, and senior Finance leadership to ensure, timely and accurate revenue recognition as well as support forecasting of near‑term product demand.

• Supervise customer invoicing process, ensuring accuracy and timeliness.
• Partner with customer service to ensure proper coverage of the full billing cycle, including procedure verification, PO receipt, invoice generation, and delivery confirmation.
• Maintain billing standards and ensure alignment with customer contracts and pricing agreements.
• Partner with various stakeholders to resolve invoicing and/or PO disputes.
• Identify and resolve billing discrepancies in coordination with Sales and Operations teams.

• Manage the AR aging report and proactively drive collection efforts to minimize past‑due balances.
• Establish and maintain customer payment plans and escalation procedures for delinquent accounts.
• Monitor DSO (Days Sales Outstanding) and other AR KPIs, reporting results to leadership (AR Situation Room) and retrieve executive decision when necessary.
• Serve as primary escalation point for collection issues and customer disputes.

• Oversee accurate and timely application of customer payments to open invoices.
• Perform or review monthly AR account reconciliations and ensure balances agree to the general ledger.
• Support month‑end close activities, including AR aging review, sales commission calculations, and bad debt reserve analysis.

• Directly supervise one AR Accountant, providing day‑to‑day guidance, workload management, and performance feedback.
• Conduct regular one‑on‑ones and annual performance reviews for direct reports.
• Train and develop team on collection best practices, company procedures, and communication.
• Serve as backup for direct report's core responsibilities as needed.

• Identify inefficiencies in the O2C cycle and recommend or implement process improvements.
• Facilitate S&OP planning and ensure relevant data is shared across relevant stakeholders.
• Actively pursue customer accounts to reduce banking fees (credit card usage).
• Ensure compliance with internal controls, accounting policies, and audit requirements.
• Maintain documentation for O2C procedures and update SOPs as needed.
• Support internal and external audits by providing AR documentation and analysis.

• Bachelor's degree in Accounting, Finance, or a related field preferred.
• Associate's degree with substantial relevant experience will be considered.

• +5 years of progressive accounts receivable, order‑to‑cash or finance experience.
• Prior experience in Orthopedic or comparable Medical Device OEM industry highly preferred.
• Prior supervisory or team lead experience preferred.
• Experience with ERP systems, particularly Quick Books required. Experience with Implant Base and other ERP systems preferred.
• CPA qualification preferred.

• Strong understanding of the full O2C cycle, including billing, collections, and cash application.
• Excellent attention to detail and ability to manage competing priorities in a deadline‑driven environment.
• Effective written and verbal communication skills; comfortable interacting with customers and internal stakeholders.
• Proficient in Microsoft Excel; experience with AR modules and reporting tools a plus.
• Demonstrated ability to lead, coach, and hold a team member accountable.