Retail Banker - Naples Main

Job Overview

Work Location:

Naples, Florida, United States of America

Hours:

40 pay details: $22.50–$29.00 USD

Line of Business:
Personal & Commercial Banking

• Act as a customer liaison to deliver TD’s Brand promise by utilizing financial expertise and consultative advice to assist Customers with their banking solutions/needs.
• Contribute to business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
• Proficient in products, services and routine transactions, identifying opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
• Establish and nurture Customer relationships by consistently displaying product knowledge, actively listening to Customer needs while engaging in additional conversation to identify any additional needs and offer a solution or partner referral.
• Make product recommendations based on Customer needs and highlight product features and benefits that support Customers through challenging times.
• Utilize Customer relationship management tools to proactively play a key role in customer assessments, proactively identify Customer solutions and lead‑focused outbound sales activities.
• Independently resolve customer issues, errors and problems, escalating when necessary.
• Build working relationships with customers and explain detailed and/or complicated information.
• Participate in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
• Engage in conversations with customers about loan products, facilitate the application intake.
• Maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• HS Diploma or GED.
• 1+ years’ experience working with customers and/or sales in any capacity or equivalent demonstrated through volunteering, education, military experience.
• Teller experience preferred; must be able to complete teller training upon hire to take customer transactions.
• Demonstrated ability to engage in customer conversations while educating them on products and services.
• Demonstrated organization skills to handle multiple tasks in a fast‑paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and effective problem solving.
• Proficient in Microsoft Office.
• Notary License (Preferred).
• Active NMLS registration as a registered mortgage loan originator.
• Compliance with Bank Code of Conduct and relevant regulations.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well‑being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.