Trust Operations Associate

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River Bend is seeking a highly motivated and adaptable individual to join the organization as a Trust Operations Associate. The position reports to the Trust Officer, and with input and guidance from the fiduciary team, you will support the day-to-day operations and administration of numerous family trusts in a fast-paced environment.

About River Bend

River Bend is a private family trust company serving the trusts and estate needs of the Walton family. We are a family-led organization, supporting multiple generations of Sam & Helen Walton’s family. This is an exciting time to join this world-class team.

What you will do

Responsibilities

• Perform the trust account onboarding and offboarding process under the supervision of Trust Officer and coordinate financial account opening/closing and funding, proactively and independently resolving issues in the process
• Maintain trust accounts, and with approval of Trust Officer, initiate trust investment, distribution, and other transactions, and communicate instructions to operations and accounting teams. As needed, act as originator or reviewer of daily cash movement and securities transactions for internal and bank platforms
• Perform annual review of accounts in compliance with company policies and applicable laws (including Know-Your-Customer (KYC) and Bank Secrecy Act/Anti-Money Laundering policies (BSA/AML))
• Ensure appropriate documentation is collected and stored, content management system information is up-to-date, and verify accurate trust set-up and fee review
• Assist Trust Officer and other team members with account acceptance processes, discretionary request analysis and compliance management
• Help to maintain the Trust Administration workflow processes, including identification and resolution of issues and potential improvements
• Follow all company, fiduciary, investment, and regulatory policies and procedures
• Based on forms or instructions of Trust Officer, create the first draft of various administrative documents.
• Maintain working knowledge of principal and income standards and assist colleagues with weekly review of P&I classifications and work with custodians to resolve any issues
• Develop and maintain working knowledge of company policies & procedures, trust governing documents and financial account agreements as applicable to each trust account
• Work with service partners and custodial institutions to ensure efficient operations and facilitate any changes or transactions
• Identify service efficiency enhancements, process improvements, and service delivery upgrades using creative and proactive measures
• Attend internal training to further develop knowledge and understanding of issues affecting the trust company and trust accounts
• Participate in continuing education to maintain any professional designations and to stay current in related subject matter.
• Other duties as assigned

Who we are looking for

Qualifications required for your success

• Bachelor’s Degree or equivalent level of directly relevant professional experience
• 5+ years’ experience in a financial institution, legal firm or trust company working on trust administration, investment operations, compliance and/or process management
• Familiarity with trust operations and regulations
• Experience with analyzing and continuously improving business processes
• Strong organization, problem solving, written and oral communication skills
• Ability to effectively use Microsoft Office Suite, including Word, Excel, PowerPoint and Sharepoint

Personal attributes that support your success

• High degree of confidentiality and ability to manage highly confidential and sensitive information with the utmost discretion
• Ability to reason and effectively multi-task or pivot in an evolving environment
• Strong communication skills with the ability to apply understanding to carryout and to give instructions in written and oral form
• Ability to organize work and projects, prioritize and meet deadlines. Abilityto complete work in an efficient and accurate manner
• Has the ability to give and receive feedback graciously
• Knows how to build effective working relationships to achieve results

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