Specialist Patient Care lll

Job Description

Front Office Associate – Healthcare | Full-Time | M-F 8-5 Pm

1735 SW Health Parkway Ste 201 Naples, FL

Millennium Physicians is seeking a Front Office Associate with at least 1 year of experience working in a healthcare front desk role, preferably in Primary Care
, to join our dynamic medical team in Naples FL.

As the first point of contact for our patients, you’ll play a vital role in creating a welcoming and efficient experience from check-in to check-out. We’re looking for someone who thrives in a fast-paced environment
, is a quick learner
, and brings a team-first attitude to everything they do.

• MUST HAVE Minimum 1 year of front desk experience in a healthcare setting
• Prior experience with Electronic Medical Records (EMR)
• Ability to multi-task and stay organized under pressure
• A warm, professional demeanor and strong communication skills
• Passion for delivering exceptional customer service

• Be part of a supportive, high-energy team
• Make a meaningful impact in the lives of our patients
• Grow your career in a respected and patient-focused medical practice

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
• Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
• Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
• Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
• Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
• Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
• Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
• Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
• Supports the Practice Manager and care team with assigned administrative tasks.
• Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
• Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.
• Demonstrates excellent guest service to internal team members and patients.
• Performs other related duties as assigned.