Radiology Services Specialist- Florida Oncology and Hematology

Location:

Florida Oncology and Hematology, 15455 Collier Boulevard Suite 101 Naples, FL 34119

$16.72 - $27.86

Florida Oncology and Hematology

Full Time, Monday-Friday, 7:30a-4:30p

• Work-Life Balance:
  Enjoy a consistent Monday-Friday, business hours schedule. NO nights, NO weekends, and NO major holidays, giving you more time for what matters most!
• Competitive Pay:
  We offer a generous salary along with a comprehensive PTO package, 6 paid holidays, and 2 "Floater" holidays to enjoy.
• Comprehensive Benefits: A full benefits package to ensure you and your loved ones are covered.
• Tuition Reimbursement:
  We support your personal and professional growth with tuition reimbursement programs.
• 401K Matching:
  Secure your future with our 401K matching contributions.
• AON's Well Being Program:
  We care about your overall well-being, offering resources through AON's Well Being program to promote a healthy work-life balance.

The primary responsibilities of Radiology Services Specialist (RSS) is to provide quality customer service and financial guidance. Greeting the patient, collecting demographics including insurance and scheduling appointments are daily duties. RSS is responsible for obtaining/managing prior authorizations required for all on site radiology services. Acts as the liaison between the patient and the practice by communicating financial responsibilities to our patients and ensures benefits are documented in the EMR and billing software.

Serves as the liaison between the patient and the practice by coordinating payments, assistance, monitoring patient balances, and streamlining communication of the financial responsibilities of our patients. Ensures the patients’ insurance benefits are kept up to date in the electronic medical records (EMR) and billing software while also verifying the patient’s services meet insurance coverage appropriateness.

• Responsible for scheduling Radiology appointments and maintaining all future schedules to adhere to radiology scheduling criteria.
• Accurately and promptly check-in patients per clinic policy, collect and document payments, verify demographic information including identification, chart photo and insurance.
• Prepare the clinic daily close deposit and documents.
• Monitors and coordinates internally and externally with the insurance company on the pre-certification and prior authorization processes, including peer-2-peer and appeals, seeking support from provider or pharmacy team when applicable.
• Review scheduled visits and identify if insurance benefit coverage is active and patient fiscal responsibility to be reviewed with patient explaining insurance benefits and fiscal responsibility. All unplanned exceptions are to be communicated to provider immediately.
• If applicable, obtain necessary information from patient for assistance income guidelines.
• Explain forms and paperwork needed such as waivers, treatment estimates.
• Communicate openly and routinely throughout the course of the workday with providers, nursing staff, PSS staff, UM team and coworkers through Teams, phone calls, emails and in person to discuss fiscal responsibility and other items as needed.

• Provide support and understanding to our patients and their caregivers to create a friendly and welcoming environment.
• Graciously answer telephones promptly and route calls or document messages including voicemails as appropriate within the EMR. Activate and deactivate the answering service as required for clinic hours. Must understand and follow the policy for emergency calls
• Perform the tasks of other patient services specialist stations that employee has been trained on. Will be expected to cover other stations for absences, lunches, vacations, etc.
• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, privacy and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and disaster recovery plan.
• Assist in training other AON employees.
• Keep work area and records in a neat and orderly manner.
• Maintain all company equipment in…