Health Support Specialist

Health Support Specialist -

This is a para-professional healthcare support position responsible for serving clients in the Special Supplemental Nutrition Program for Women, Infants and Children (WIC) in accordance with State and Federal regulations. Services include eligibility determination, anthropometrics and hemoglobin testing, and issuance of program benefits. This position also schedules client appointments, assists clients with completion of nutrition questionnaires, and provides low risk second nutrition education contacts (newsletters).

The incumbent is at risk for exposure to blood-borne and airborne pathogens and will be immunized in accordance with DOH Immunization Recommendations for Health Care Workers and is required to have an annual assessment for TB, which may include a tuberculin skin test. This employee is responsible for WIC data sets security. Contributes to the organization's culture of performance excellence by actively seeking to improve personal and organizational performance through measurement, analysis, knowledge management, and processes improvements and participation in performance management committees, councils, and/or work groups.

Continuously demonstrates the Department's ICARE values. This position reports to the Clerical Supervisor-SES. This position is for the Naples clinic, but will need to travel to Immokalee clinic as needed.

Performs client eligibility process for income, address, physical presence, and identification. Performs anthropometric measurements (height, weight, length) and hemoglobin testing as required for client eligibility determination. Issues program benefits (food package) and client /VOC cards. Assists with completion of client nutrition questionnaire and documents responses in the FL-WiSE data system as needed. Schedules client appointments in the FL-WiSE data system. Provides second nutrition education contacts for low-risk WIC participants based on newsletter and lesson plan.

Provides voter registration services in compliance with WIC guidelines. Assists with maintenance inventories as assigned, including DVD's, book's, and/or OCO equipment. Other duties as assigned.

Required Knowledge, Skills, and Abilities:
Competent keyboard skills required. Ability to learn FL-WiSE computer system, Department of Health software applications, and use calculator. Ability to maintain client confidentiality and interact professionally and effectively with clients, other members of the public and other DOH staff.

Qualifications:

Must have a High School diploma or an equivalent GED. Must have a valid Driver's License or the ability to obtain one prior to being hired. Completion of the Florida Nutrition Training Guide is required. Bi-lingual in English and any other language required.

Where You Will Work:
Naples, Florida