PRN Customer Service Representative - The Children's Rehabilitation Center of Naples

Location: The Children's Rehabilitation Center of Naples - 3561 Pine Ridge Road Suite 105 Naples FL 34109

Department: Rehabilitation Services

Work Type: PRN

Shift: Shift 1/7:30:00AM to 5:00:00PM

Minimum to Midpoint Pay Rate:$20.75 - $20.75 / hour

This is a PRN, on-call-as-needed position
. This is not a guaranteed part-time or full-time position
, and hours are not guaranteed from week to week.

The clinic's current PRN coverage needs are:

• 7:30 AM3:00 PM
• Friday availability is a current, ongoing clinic need.

• Available as needed for PTO coverage and other staffing needs
• Shifts may fall anytime between 7:30 AM6:30 PM
• Candidates should be flexible and available within this time frame when coverage is needed.

PRN employees may be contacted when coverage is needed based on PTO, staffing levels, and clinic operational needs. The schedule may vary, and there may be weeks when no additional hours are available.

Set PRN CSR Rate: $20.75/hour

This is a PRN position and does not include Lee Health's standard full-time or part-time employee benefits package. Benefits such as medical, dental, vision, PTO, paid holidays, tuition reimbursement, and retirement benefits are not included with this PRN position.

• Customer service, healthcare, medical office, or administrative experience preferred
• Strong communication and interpersonal skills
• Professional and welcoming demeanor when working with patients and families
• Reliable and dependable
• Flexible availability to meet changing clinic coverage needs
• Must be able to provide Friday availability from 7:30 AM3:00 PM
• Must have availability Monday Thursday between 7:30 AM6:30 PM for coverage as needed

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.

Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:

FL:

Naples