Medical Front Office Coordinator – Behavioral Health

Medical Front Office Coordinator – Behavioral Health

OPA Behavioral Health is seeking a Medical Front Office Coordinator – Behavioral Health to join our outpatient psychiatry practice in Naples, Florida
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We are looking for a professional, organized, compassionate, and detail-oriented individual with experience in a medical office, healthcare administration, front desk, or patient services role. The ideal candidate enjoys helping patients, supporting providers, and creating a welcoming experience in a fast-paced clinical environment.

• Greet, welcome, and check in patients with professionalism and warmth
• Serve as the primary front desk medical receptionist and patient access point
• Schedule and manage patient appointments and provider calendars
• Verify insurance eligibility and benefits through the verification team
• Communicate with patients via phone, email, and text messaging
• Answer, screen, and route incoming calls and electronic messages
• Maintain accurate patient records in EMR systems
• Scan, upload, and organize clinical documentation
• Process medical records requests in a timely manner
• Handle clerical tasks including faxes and email correspondence
• Collect co-pays and payments; complete daily reconciliation logs
• Coordinate referrals and patient care coordination support
• Take basic vitals (weight, height, blood pressure) daily
• Administer Urine Drug Tests (UDTs) as needed in accordance with provider orders, clinic protocols, and compliance standards
• Maintain a clean, organized, and welcoming front lobby area
• Support compliance, documentation, and general administrative needs
• Assist with check-out processes
• Ensure strict adherence to HIPAA and patient confidentiality standards
• Conduct local marketing and outreach to physician offices, clinics, hospitals, and community providers to expand OPA Behavioral Health's presence in the Naples area as needed

• Minimum 1 year of experience in a medical office, behavioral health office, or front desk medical receptionist role preferred
• Experience as a Medical Assistant, Front Office Medical Assistant, Medical Receptionist, or Patient Services Representative strongly preferred
• Experience with EMR/EHR systems preferred
• Strong communication, organizational, and multitasking skills
• Professional and compassionate approach with patients
• Ability to thrive in a fast-paced clinical environment
• Ability to verbally de-escalate and reason in a calm and respectful manner
• Autonomy skills and teamwork skills are vital for this role
• High school diploma or equivalent required

• Supportive, team-oriented work environment
• Opportunity for professional growth and advancement
• Meaningful work impacting patient lives daily
• Stable and expanding organization with multiple Florida locations

Naples, Florida

$23.00 per hour

Full-time | Monday–Friday

No weekends | On-site position

• Employment is contingent upon successful completion of a Level 2 background screening processed through the Florida Care Provider Background Screening Clearinghouse.