Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

A member owned Club, Windstar on Naples Bay provides its members with first class service and amenities. We are looking for the best hospitality individuals in the area to join our team. If you have exceptional motivation, customer service skills, and a genuine desire to meet and exceed the needs of our members, we invite you to apply. We offer competitive wages and benefits and a great team environment!

• Greet and welcome guests as they arrive at the restaurant
• Escort guests to their tables and provide menus
• Assist guests with any special requests or accommodations
• Manage waitlist and reservations efficiently
• Maintain a clean and organized host/host station
• Answer phone calls and handle guest inquiries
• Collaborate with servers and kitchen staff to ensure smooth dining experience
• Provide excellent customer service and address any concerns or complaints
• Communicate effectively with guests, staff, and management

• Previous experience in guest relations, customer service, or hospitality preferred
• Strong communication and interpersonal skills
• Ability to work in a fast‑paced environment
• Familiarity with Aloha POS or other point‑of‑sale systems is a plus
• Ability to multitask and prioritize tasks effectively
• Professional appearance and demeanor
• Flexibility to work evenings, weekends, and holidays

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. They do not constitute an employment agreement between the employer and team member; other duties may be assigned as the needs of the employer and requirements of the job change for the company’s overall benefit.