Guest Service Representative

Join a team where your passion for hospitality shines. At Staybridge Suites Naples Marco Island, you are the face of warmth and professionalism, ensuring each guest enjoys a seamless and memorable stay. Your role will be pivotal from the first greeting to the final farewell, capturing the essence of our commitment to “hospitality from our family to yours.”

• Manage guest check-ins and check-outs, confirming reservations and reviewing charges with precision.
• Handle guest reservations, modifications, and confirmations.
• Deliver timely wake-up calls with courtesy.
• Address incoming calls with prompt and professional service.
• Execute shift checklist tasks and submit detailed reports.
• Respond to guest inquiries with genuine care and attention.
• Conduct follow-up calls to ensure guest satisfaction post check-in.
• Provide expert recommendations on local attractions, dining, and entertainment.
• Resolve guest comments and concerns, ensuring complete satisfaction.
• Maintain a comprehensive shift pass‑on log for seamless communication.
• Coordinate room status updates with housekeeping.
• Initiate and track maintenance work orders efficiently.
• Ensure the front desk and lobby areas are immaculate and inviting.
• Welcome each guest with a warm smile and friendly demeanor.
• Adhere to uniform and grooming standards to maintain professionalism.
• Follow procedures for handling lost and found items.
• Prioritize safety by following key security and emergency protocols.
• Report any accidents or unsafe conditions promptly.
• Complete all necessary safety training and certifications.
• Adapt to evolving business needs with flexibility and initiative.

• A minimum of 1 year in customer service, preferably in hospitality.
• Exceptional verbal and written communication skills.
• Proficiency with computers and reservation systems.
• Ability to multitask in a dynamic, guest‑focused environment.
• Sound decision‑making skills aligned with company policies.
• Reliability, punctuality, and a team‑oriented spirit.
• Flexibility to work weekends and holidays as needed.

• Able to occasionally lift up to 25 pounds.
• Comfortable with extended periods of standing and walking.
• Manual dexterity for handling front desk equipment.
• Capable of maintaining composure in fast‑paced settings.

As part of the Naples Hotel Group, we value genuine relationships and team cohesion, fostering a collaborative environment rich with opportunities for career advancement and personal growth. Here, every voice is heard, and every team member is celebrated.

• Generous Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance
• 401(k) with employer match
• Exclusive global hotel discounts
• Opportunities for career growth within our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discounts