Front Desk Agent​/Hyatt​/PT

Job Title

Guest Service Representative

Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including brands such as Marriott, Hilton, IHG and Hyatt, as well as many unique, independent boutique and lifestyle properties.

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issuing bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/shorts to management.
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned to meet business objectives

• Minimum of one (1) year in Front Desk Operations
• In‑depth knowledge of hotel Front Desk operations
• Minimum of high school education

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

• Daily Pay
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan with company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
• Schulte Hospitality Group is an Equal Opportunity Employer

$17 - $19 per hour