Front Desk Supervisor​/Hyatt Naples

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team. The pay range is $22–$25 per hour, based on experience. Candidates must be flexible in hours as the position requires evenings, weekends, and holidays. The role includes a health insurance stipend that covers roughly half your biweekly cost.

Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in the hospitality industry. We operate more than 200 locations across 38 states and 3 countries, including reputable brands such as Marriott, Hilton, IHG, and Hyatt, as well as many independent boutique and lifestyle properties.

• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.

• Provide the highest quality of service to guests at all times and anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient department operation.
• Assist in training new associates and cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
• Maintain a thorough knowledge of emergency procedures and ensure staff responds appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
• Monitor daily status of rooms, rates, discount rates, and packages.
• Maintain an up‑to‑date list of available rooms for walk‑in situations.
• Coordinate room blocking.
• Check printed registration cards against information on arrival reports and rectify discrepancies.
• Ensure prompt and courteous service to guests.
• Pre‑register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify the Maintenance Department of any maintenance issues.
• Track rooms to ensure accurate status and readiness for check‑in.
• Hire, coach, and discipline direct reports; interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act; promote a harassment‑free work environment.
• Act as Manager on Duty as required.
• Work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

• In‑depth knowledge of hotel front desk operations.
• Basic math skills.
• Strong communication skills, both verbal and written.
• Strong leadership skills.
• Ability to exceed expectations of guests and team members.
• Excellent time‑management skills.

• Ability to multi‑task.
• Team player.
• Ability to exceed expectations of guests.

The hiring process may consist of a phone interview, manager interview(s), drug screen, background check, reference checks, and potential employment assessment. This job description is intended to provide a general overview of the benefits and compensation applicable to this position. Paid time off (PTO) is available for eligible associates in accordance with the company's PTO policy. Specific compensation and benefit details will be discussed during the interview process.

Schulte Hospitality Group is an Equal Opportunity Employer.

$22–$25 per hour