Night Manager

Night Manager

The Night Manager acts as manager on duty for the Resort during the overnight shift; overseeing all overnight staff, managing the front drive, guest related resolutions, problem-solving, special requests and any other inquiries that may arise, ensuring exceptional service and seamless guest experience. This position ensures accurate communication and follow-up on any problems, guest requests, and special requirements. The ideal candidate excels at anticipating guest needs, delivering personalized service, and maintaining the highest standards in alignment with brand policies and service philosophy.

What you will do:

-Lead staff and overnight operations in related departments to ensure consistency in guest service and adherence to operational standards.

-Ensure all employees perform assigned tasks and coordinate Front Office communication with other departments

-Keep overnight staff informed of nightly activities, group and VIP arrivals and in-house as well as special requests.

-Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

-Perform night audits on time, ensuring accuracy on all audit paperwork and shift reports. Deliver any financial reports as required.

-Ensure timely compilation of Front Office reports for Morning Operational Meeting Presentation.

-Personally assist with guest check-in and check-out as needed, ensuring a warm welcome, accurate billing, and efficient service throughout the guest's stay.

-Act as the senior manager on duty in the absence of senior leadership, taking swift and appropriate action in emergency, safety, or guest-related situations that arise during the overnight shift with the support of Overnight Security staff.

-Resolve customer complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services.

-Monitor inventory and restock supplies as needed

-Document any employee issues and implement corrective action when necessary to maintain high service standards.

-Required to conduct a formal pass on to the relieving manager in the morning and other duties and projects as assigned.

-Ensure standards are being met, staff are being supported, high level of guest satisfaction maintained, and all guest requests are responded to in an accurate and timely manner.

What you bring:

-Minimum 2 + years experience in a supervisory or management role, in Front Office or Rooms Division. Previous experience in a luxury hotel setting is preferred.

-Requires excellent leadership skills, and the ability to motivate and challenge a diverse team.

-Computer proficiency with knowledge of hotel operating systems is required.

-Ability to manage multiple priorities with a high level of autonomy.

-This role has direct contact with guests and as such, personal presentation and good communication skills are a necessity.

-Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

-Ability to speak
-Spanish preferred.

What we offer:

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

* Lucrative salary!

* Market-leading benefits package that includes:
Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!

* Time off plans starting on the day of hire!

* An opportunity to be a part of a cohesive team in an inclusive work environment!

* Complimentary and discounted hotel stays around the world!

* Wellbeing and mental health initiatives and focused company!

* Embracement and promotion of diversity in our workplace!

* Complimentary employee meals and beverages!

* Tuition reimbursement!